Tesla User Guide by Europcar

Europcar will provide you with a key card. Place the key card on the circle near the driver's window to lock/unlock the vehicle from the outside. The Tesla app does not give you access to the rental vehicle's remote control features.

To open the door, press the right-hand side of the handle to extend and pull to open.

To exit, press the button on the top of the armrest handle.

https://www.tesla.com/en_GB/support/model-y-videos#open-the-doors

Tesla cars do not have a start button. 

To start the car, place the key card in the cup holders, press the brake and put the car in gear.

To stop the car automatically, select park mode, remove your keycard and close all doors. If you do not remove your key card, the car remains accessible and can be driven. The touchscreen can also switch the car off.

Under the bonnet, there is a space to store your belongings. 

To open it, press the "open" button on the touch screen.

To close it, close the bonnet until the latches are in contact. Then, on either side of the T, place both hands on the front of the bonnet and press firmly until the latches engage.

https://www.tesla.com/en_GB/support/model-y-videos#closing-the-front-trunk

Our vehicles' internet capabilities are limited to accessing online help.

Tesla's Autopilot is a driving aid. It offers traffic-aware cruise control and parking assistance. However, you must remain vigilant and in control of your vehicle. 

Find out more about the features of the autopilot: https://www.tesla.com/en_GB/autopilot 

For a complete overview, consult this document: https://www.tesla.com/ownersmanual/model3/en_us/GUID-32E9F9FD-0014-4EB4-8D96-A8BE99DBE1A2.html

You have several solutions to recharge your Tesla: 

Simply touch the search bar on the map and select Charging on the map displayed on the touchscreen.

You can also find all Tesla charging stations here. 

Find public charging stations at https://my.newmotion.com/ 

There are two types of charging cables in the vehicle's boot. One is for domestic use, and the other is for city roadside charging. When charging on the highway, use the charging pole's cable.

When charging with a supercharger, use the cable that is directly connected to the charging station.

If you are using a Tesla charger:

If using a public terminal :

Find an explanatory video here.

Charging times are determined by the charging station's power capacity and the charging power of the vehicle. 

Charging on Tesla Superchargers is included in your rental. However, penalties for untimely occupancy of the Supercharger are not included: Tesla charges for occupancy of the Supercharger when charging is complete. The amount is set by Tesla. It was around €0.8/min at the end of 2021. You will be re-billed for this penalty once the vehicle is returned. To help you avoid being charged, the vehicle will indicate the charging time required.

Recharging at public charging stations is at the driver's expense. The driver must have a charge card and be registered with a charge point provider. Europcar provides the Shell New Motion card at the counter: registration is free. Charges are billed by Shell New Motion on a fee-for-service basis.

In order to allow the smoothest possible access to its Superchargers, TESLA applies penalties per minute when the Customer leaves his vehicle connected beyond the time required for it to be fully recharged, which time is indicated on the vehicle's dashboard when it is connected.

In accordance with the General Terms and Conditions of Rental, you will therefore be recharged by Europcar for the penalties applied by TESLA for recharging during your rental period.