Accessibility

Accessibility Statement

Date of last update: July 17, 2025
Europcar is committed to making its website accessible to all users, in accordance with French Law No. 2005-102 of February 11, 2005 on equal rights and opportunities, participation and citizenship of persons with disabilities.
This accessibility statement applies to: http://www.europcar.com.

Compliance Status

The website http://www.europcar.com is not yet fully compliant with the Web Content Accessibility Guidelines (WCAG 2.1) or the French national accessibility standard (Référentiel Général d’Amélioration de l’Accessibilité - RGAA).
However, Europcar is progressively improving its accessibility and is engaged in a continuous improvement process. We are actively working to address identified issues and enhance the user experience for everyone.

Accessibility Actions Taken

To date, we have taken the following steps to improve accessibility:
  • Internal documentation of accessibility best practices for our design and development teams.
  • Provision of tools for accessibility testing and simulation (e.g., screen readers, color blindness simulators, keyboard navigation).
  • Ongoing awareness and training efforts across our internal teams.
  • Systematic reference to W3C WCAG standards in our design and development processes.
 

Our Commitment and Future Actions

In May 2025, a specialized accessibility agency was selected to further our efforts. A comprehensive accessibility audit and a dedicated training program for our teams are planned to significantly improve the overall accessibility of our website. A pre-audit will be conducted by our accessibility agency starting September 2025, on three key pages of the website. The results will be available by the end of September, followed by the publication of a detailed action and commitment plan.

Feedback and Contact

While we continue working to improve accessibility, if you experience any difficulties booking a vehicle or finding information on our website, please do not hesitate to contact us. Your feedback is valuable and helps us identify areas for improvement.
You can reach us: