Rented car during the rental : Your questions answeredWarning Lights

Start your journey with complete peace of mind!

Your safety is our top priority. If anything unexpected happens during your trip, use this space to access immediate assistance and step-by-step guidance.
Have a question while you're on the road? Get instant answers about damage, rental extensions, refuelling, and much more related to your current booking. Enjoy your journey!

Before leaving

Your peace of mind is important to us. Before you head off, please take a moment to inspect your car and make sure any existing scratches or dents match what is listed on your rental agreement.
If an employee is nearby please report unrecorded damage so they can update your agreement on the spot. If no one is around please contact our customer service team at 911505000 to report the unrecorded damage before you leave.
If you can ´t find and employee, Europcar grants you 24 hours of trust to call and inform us ot the unregistered damage
To give you complete peace of mind on the road, small scratches and dents under 2 cm on body panels, tires, or plastic trim are considered minor wear and tear—and are fully covered by Europcar at no extra cost to you.
Have a safe and happy trip!

Enjoy your trip and drive safely

Seat belts are mandatory for the driver and all passengers.
Appropriate child restraint systems must be used in accordance with local regulations for children up to 135 cm in height.
Smoking is not allowed inside the vehicle.

Tolls, Fines & Congestion Charges

You are responsible for paying all tolls, parking fees, congestion charges, traffic restriction charges, and traffic fines incurred during your rental period.
  • Tolls and traffic-restricted zones: please ensure that any applicable tolls or charges are paid through the relevant payment systems during your journey.
  • Traffic violations and fines: if we receive a traffic fine or any official notice relating to your rental, we are legally required to provide your details to the relevant authority.
  • Administrative processing fee: in addition to the amount of the fine or toll, an administrative fee will be charged for each case processed through our system.
  • Have you purchased FAW (Fine Appeal Waiver)? This service helps streamline the management of fines and gives you access to support from our specialist provider should you wish to appeal a penalty. Please note that purchasing FAW does not exempt you from paying the fine itself or the associated administrative processing fee.

Our cross border policy

Planning to cross a border? We've got you covered! If you plan to drive outside mainland Spain or travel to one of the authorised countries, make sure you purchase our EMS (Emergency Assistance Service) before your journey. In addition to including the Cross-Border authorisation required to drive in authorised countries, EMS extends your roadside assistance coverage, giving you greater peace of mind throughout your trip. Our team can add this service to your reservation before vehicle collection, ensuring you have the appropriate coverage for your entire journey. We wish you a safe and enjoyable trip!

Warning Lights

Your safety on the road matters to us. Modern vehicles use a simple color-coded system to keep you informed:
  • Green: Everything is working normally or a feature is actively in use.
  • Yellow: An issue needs attention. You can safely continue driving, but please exercise extra caution and have it checked as soon as possible.
  • Red: A serious or potentially unsafe issue. Please pull over and stop driving as soon as it is safe to do so.
For the exact meaning of a specific light and the recommended next steps, please check the vehicle manual in your glove compartment. If a red light stays on, don't hesitate to reach out to our team for assistance.

Roadside Assistance & Accidents

To help us assist you as quickly as possible, please have your rental agreement number or vehicle registration number ready. Our team may ask for:
  • Contact details and vehicle registration number of any third party involved.
  • Information about any injuries.
  • Photos of the accident scene, where safe to take them.
If your vehicle needs to be recovered, we’ll arrange assistance straight away. If you need a replacement vehicle, we’ll prioritise your request at the nearest rental station, subject to local availability.
Please note that since 1 January 2026, the Spanish Traffic Authority (DGT) requires a connected V16 emergency beacon for accidents, breakdowns and emergencies on Spanish roads. It replaces warning triangles and automatically sends your geolocation to the DGT 3.0 platform.
Click here to access the V16 emergency beacon user guide.
Take care, and let us take care of the rest.

Return check list

We want your vehicle return to be as simple and hassle-free as possible! Before the end of your rental, please check:
Inside the vehicle: Make sure you haven’t left any personal belongings behind. Check the glove compartment, boot, door pockets and under the seats. Disconnect any Bluetooth devices and remove personal data from the infotainment system.
Vehicle condition: If any damage or incident occurred during your rental, please let us know when returning the vehicle.
Keys and documentation: Return all vehicle keys and leave the vehicle documentation in the glove compartment.
Fuel or battery charge: Ensure the fuel level or battery charge meets the conditions in your rental agreement to avoid additional charges.
Return time: You benefit from a 29-minute grace period after the agreed return time. If you need the vehicle longer, please contact us or your booking agent before your rental ends.

We’d love to hear from you

At the end of your rental, you may be invited to share your experience through a short feedback survey. You can also leave us a review on Google. Your feedback helps us make every journey better.

Terms and Conditins, FAQ & Help Centre

We are here to make your trip as smooth as possible. Here is where you can find quick answers or reach our team:
  • Terms & Conditions: Review our General Terms & Conditions for full details regarding your rental agreement.
  • Help Center (FAQ): Have a quick question? Visit our Help Center for instant answers to common questions about bookings, fuel policy, and returns.
  • Contact Us: Need personalized help? Reach out to our customer support team directly through our Contact Page—we’re always happy to assist!

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