Everything you need to know about using your hire car in Germany

Questions during your rental car trip? Here you'll find answers about damages, extensions, refueling, and much more for your current booking. For a stress-free journey!

All about the vehicle

  • Vehicle-Specific Information: Technical guides – e.g., navigation system, driver assistance features, EV charging equipment.
  • Driving an Electric Vehicle: With the Shell Recharge card, you can charge your EV at many charging stations. The route planner helps you find suitable charging points. Instructions for using the charging chip can be found in the vehicle documents or FAQs.
  • Cross-Border Travel: Crossing borders is not permitted with all vehicles – please check in advance. An overview of SIPP codes and permitted countries is available in the FAQs.
  • Vehicle Delivery & Collection: We’ll deliver your rental car to your home and pick it up again if needed.
  • Long-Term Rental: Each month, Europcar will email you to report your mileage. Alternatively, you can submit the odometer reading via this form – also for service or inspection reminders, warning lights, or if you’d like the station to contact you.
  • Reserve a Vehicle: Book your next vehicle here and take advantage of exclusive offers.

Damage

  • Reporting Damage When Renting a Vehicle: In the event of any damage, please report it before starting your journey using our damage report form.
  • Damage Definition & Billing Process: You can find all the information about what qualifies as damage and how the process works here.

Breakdown & Accident

In Case of a Breakdown or Emergency:
In the event of a breakdown or emergency, please contact our emergency hotline right away. Our service team is available 24/7 to provide prompt assistance—whether it’s a technical issue, a dead battery, or an accident.
For more information on how to reach us, click here, and for guidance on what to do in case of an accident or damage, click here.

Rental Station Information

  • Overview of Rental Stations: Rental stations may vary in their opening hours, vehicle availability, and additional services.
  • Return Address & Directions: You will receive this information shortly before the end of your rental via a pre-return email. Please follow the instructions provided there.
  • Early / Late Return: Special conditions apply. You can find more details in our FAQs under Early / Late Return.
  • Follow-Up Reservation: Need a vehicle for your next trip? Simply book your next rental with ease.

T&Cs, FAQs & Contact

  • T&Cs: You can find the General Rental Terms and Conditions (T&Cs) related to your booking here.
  • FAQs: Visit our FAQ page for answers to frequently asked questions.
  • Contact: For any further concerns, our customer service team is happy to assist you through various contact options here.