Accessibility

Accessibility Statement

Last updated: November 7, 2025

Europcar is committed to making its website accessible to all users, in accordance with French Law No. 2005-102 of 11 February 2005 on equal rights and opportunities, participation and citizenship of persons with disabilities.

This accessibility statement applies to the website https://www.europcar.com

Compliance Status

The website https://www.europcar.com is not compliant with the Référentiel Général d’Amélioration de l’Accessibilité (RGAA 4.1), due to non-conformities identified during the accessibility pre-audit conducted in September 2025.

The site achieved an overall compliance rate of 35.4%.

This evaluation was carried out in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

Accessibility Approach

Europcar is engaged in a continuous improvement process to enhance digital accessibility and ensure an inclusive, seamless and equitable experience for all users — including those with disabilities.

For several months, Design, Product, and Development teams have been working together to embed accessibility principles at the heart of design and publishing processes.

The following actions have already been implemented:

Drafting and sharing internal documentation on accessibility best practices for design and development teams.
Providing accessibility testing and simulation tools (screen readers, colour-blindness simulators, keyboard navigation, etc.) for daily checks.
Offering continuous training and awareness sessions on digital accessibility for employees.
Systematically integrating WCAG 2.1 recommendations from the W3C into design and evaluation processes.

In May 2025, Europcar selected Ideance, a specialized accessibility agency, to support these efforts.

As part of this collaboration:

A pre-audit was conducted in September 2025 on three key website pages.
The pre-audit results now serve as the foundation for a prioritized action plan.
A full accessibility audit is planned to measure progress and achieve higher RGAA compliance.

Europcar’s goal is to make accessibility a long-term pillar of its digital quality strategy, ensuring that every new version or feature is assessed through the lens of inclusion.

Accessibility Audit

A pre-audit was carried out in September 2025 by Ideance, 23 rue des Sources, 76160 Saint-Léger-du-Bourg-Denis (France).

Pages audited

The audit covered a sample of three representative booking-journey pages:

Home page
Book a vehicle: vehicle selection (step 2/4)
Book a vehicle: summary (step 4/4)

Tools used

Colour Contrast Analyser
Contrast Finder
Firefox Developer Tools
Web Developer (Firefox extension)
HeadingsMap

Technologies and test configurations

Windows 11: Firefox 142.0.1 + NVDA 2025.2 / JAWS 2025
Android 15: Chrome 140.0.7339.51 + TalkBack 16.0

Content not subject to accessibility requirements

According to Article 3 of Decree No. 2019-768 of 24 July 2019, some third-party content is exempt from accessibility obligations, including:

Google Maps (interactive map within the <div class="map-viewer"> element)
Getfeedback (user testimonials)
Intercom (chat and virtual assistance tool)

The following components were not audited:

Logged-in versions of components
Third-party components provided by Didomi

Pre-audit Results (September 2025)

Compliant criteria

The following criteria were deemed compliant with RGAA v4.1:

Themes – Frames (2.1): Each frame has a frame title.
Layout tables (5.8): Layout tables do not use data-table elements.
Links (6.2): Each link has an accessible name.
Scripts (7.2): Each script with an alternative has a relevant one.
Mandatory elements (8.1 – 8.5, 8.8): Each page defines a document type, a default language, and a relevant title; language changes are properly identified.
Presentation of information (10.1, 10.6, 10.8, 10.10): Style sheets are used correctly; non-explicit links are visible; hidden content is ignored by assistive technologies; information is not conveyed by shape or size alone.
Forms (11.3, 11.12): Repeated field labels are consistent, and forms with legal or financial impact allow users to review or correct their data.
Navigation (12.1, 12.2, 12.4, 12.11): The site offers several consistent navigation systems accessible via keyboard.
Consultation (13.2, 13.9, 13.11): No new window opens without user action; content adapts to screen orientation; touch actions can be undone.

Partially compliant criteria

Mandatory elements (8.6): Page titles are not always relevant.
Presentation of information (10.2, 10.3, 10.5): Content may lose readability without style sheets; CSS colour contrasts may be insufficient.
Forms (11.4, 11.9): Field labels are not always correctly positioned; button labels sometimes lack clarity.
Navigation (12.9): Some keyboard traps remain.
Consultation (13.10): Certain features still require complex gestures.

Non-compliant criteria

Major non-compliances include:

Images (1.1 – 1.3): Missing or irrelevant alternative texts.
Colours (3.1 – 3.3): Insufficient contrasts; excessive reliance on colour to convey information.
Structures (9.1 – 9.3): Inconsistent heading hierarchy, structural issues, and list formatting errors.
Presentation (10.3 – 10.13): Loss of readability without style sheets, poor focus visibility, resizing and text-spacing issues.
Forms (11.1 – 11.13): Missing labels, inconsistent grouping, incomplete error handling, and lack of autofill facilitation.
Navigation (12.3, 12.6, 12.7, 12.8): Missing skip links, inconsistent tab order, and limited sitemap accessibility.
Scripts (7.1, 7.3 – 7.5): Incomplete compatibility with assistive technologies; lack of warnings before context changes.

Planned Actions

Following the pre-audit, Europcar will implement:

A detailed corrective action plan
A full accessibility audit
Specialized training sessions for design, development, and content teams
Regular accessibility monitoring integrated into site update processes

Statement Validity

This accessibility statement is valid as of November 7, 2025.

It will be updated:

In the event of a substantial redesign of the site, or
At the latest by November 2028, in line with legal requirements.

Feedback and Contact

If you experience difficulty accessing any content or service, please contact us:

📧 Email: webmaster@europcar.com Europcar is committed to reviewing and responding promptly to any accessibility-related request or difficulty.

Your feedback plays a key role in helping us continuously improve the accessibility of our website.

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