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Move safely with flexibility

Safety program

ENJOY THE BEST TRAVEL EXPERIENCE

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience.

“Safety Program”, our #1 commitment

  • “zero contact” policy

  • stringent cleaning and disinfection of stations and vehicles

  • social distancing practices and processes

Your safety as well as the safety of our employees is our top priority.

Watch this video to learn more about our safety and cleaning measures.

Ready for rent

A vehicle carefully prepared and checked

We know how important it is for our customers to feel safe, that’s why we have high standards in terms of vehicle controls. Each vehicle is inspected carefully and must pass a minimum of 22 preparation checkpoints in 5 different steps before each rental:

  • Controls & lights

  • Levels & fluid

  • Tires

  • Interior

  • Cleaning

Watch Video

Europcar App - MOVE WITH FLEXIBILITY

MANAGE YOUR BOOKING WITH EASE

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

  • Enjoy free and unlimited modifications,

  • Cancellation is free of charge up to 48 hours before the pick-up time.

    For cancellations made later than this, a cancellation fee of EUR 50 / GBP 45/ AUD 88/ NZD 92/ 370 DKK (depending on local currency) or the whole price of rental if value is lower, will be charged.

MOVE WITH CONFIDENCE

Benefit from a contactless experience

We strictly comply with hygiene and social distancing best practices

Infographic-contactless-journey
We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.

Clean and safe experience

Pick up, drive and return your car safely

A thourough, multi stage sanitization process of our vehicles

Sanitized key placed in a sealed envelope

Once disinfected, each vehicle is sealed and flagged as clean and safe

Save time in station

PREPARE YOUR TRIP

Save time in station: less paper, and faster access to your vehicle!

  • Create and verify your account by scanning your driver’s licence.

  • You will then be able to manage your online check in and deposit

  • Your contract will be prepared in advance.

  • Retrieve and manage all your bookings at anytime

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FREQUENTLY ASKED QUESTIONS