Question 1

Deposit: I have been charged for the car rent on my card, but there is still a reservation left. What is the reason for?

Accepted Answer

In connection with the finish, a new transaction is made on your payment or credit card with the actual cost of your car rental. How many days it takes before the reservation is canceled depends on the transaction time at the bank or card issuer.

Question 2

I miss a receipt for my car rental, where should I turn?

Accepted Answer

Contact Invoice & Customer Support on 08-120 748 49 or via email at kundsupport@europcar.se

Question 3

Who do I contact if I forgot something in the rental car?

Accepted Answer

Contact the office where the rental car was returned, contact information is available on your digital lease and at www.europcar.se. Europcar is not responsible for forgotten things.

Question 4

No show fee: I forgot to cancel my rental car and have now been charged a fee, why?

Accepted Answer

If the car rent is not canceled before the start, a fee will be charged.

Question 5

Who do I contact if I want to make a complaint?

Accepted Answer

For rents within Sweden, contact our invoice & customer support at 08-120 748 49 or via kundsupport@europcar.se. Have a booking or lease number number available and we can more easily help you. For car rents outside Sweden that are booked through an intermediary, we refer to your booking partner with the complaint.

Common questions and answers after rent

Deposit: I have been charged for the car rent on my card, but there is still a reservation left. What is the reason for?

I miss a receipt for my car rental, where should I turn?

Who do I contact if I forgot something in the rental car?

No show fee: I forgot to cancel my rental car and have now been charged a fee, why?

Who do I contact if I want to make a complaint?

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