Move with flexibility     Move with confidence     Prepare your trip

ENJOY THE BEST TRAVEL EXPERIENCE

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience. 

 

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“Safety Program”, our #1 commitment

Icon_tick.png “zero contact” policy 

Icon_tick.png stringent cleaning and disinfection of stations and vehicles 

Icon_tick.png social distancing practices and processes

 

 

 

Your safety as well as the safety of our employees is our top priority!

MOVE WITH FLEXIBILITY

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

- Enjoy free and unlimited modifications,

- Free cancellations up to 48h before pick-up.

Contact our call centers

FRANCE : 0825358358 or via e-mail reservationfr@europcar.com
SPAIN : 911 505 000 or via e-mail reservations.es@europcar.com
UNITED KINGDOM : 0371 384 1007 or via e-mail reservationsuk@europcar.com
ITALY : 199307030 or via e-mail europcarres@europcar.com
PORTUGAL : 219407790 or via e-mail reservas@europcar.com
BELGIUM : 23489212 or via e-mail reservations.belgium@europcar.com
FINLAND : 403062444 or via e-mail reservations@europcar.fi
NORWAY : 81551800 or via e-mail post@europcar.no
LUXEMBOURG : 404228 or via e-mail europcar@europcar.lu
DENMARK : 89331133 or via e-mail Reservations@europcar.dk
AUSTRALIA : 393306160 or via e-mail reservations@europcar.com.au
NEW ZEALAND : 33665574 or via e-mail info@europcar.com.au
IRELAND : +353 1 8122880 or via e-mail reservations@europcar.ie
GERMANY : (040) 520 18 8000 or via e-mail infomaster@europcar.com
USA and CANADA : via email webmaster@europcar.com

-   Other countries

Voucher Policy

In France, in the framework of Covid 19, the ordinance dated March 25, 2020 allows travel service providers, including car rental companies, to offer credit notes to their customers requesting a cancellation between the 1st of March and the 15th of September 2020, of their upcoming car rental (does not apply to utility vehicles).
The credit-notes have a validity of 18 months. The information of the proposed credit note must be sent on a durable medium (postal mail or email) no later than 30 days after the termination of the contract.  
Within 3 months at the latest from the notification of the resolution, the customer will receive a new proposal of service equal to the amount of the credit-note. The customer is free to use the credit-note as they wish. 
If at the end of the validity of the credit, the customer hasn't used the credit-note, they will be fully reimbursed for the amount of this credit. This ordinance applies for all bookings made on French booking channels, and for all bookings with a pick up in France.

MOVE WITH CONFIDENCE

 
Benefit from a contactless experience
 
We strictly comply with hygiene and social distancing best practices
 
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Pick up, drive and return your car safely
 
We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.
 
 
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PREPARE YOUR TRIP

Save time in station: less paper, and faster access to your vehicle!
 

- Create and verify your account by scanning your driver’s licence.

- You will then be able to manage your online check in and deposit

- Your contract will be prepared in advance.

- Retrieve and manage all your bookings at anytime

 

Frequently Asked Questions

Can I travel into a designated red zone with one of your vehicles?

It is no longer permitted to travel outside the UK in a rental vehicle until further notice. In the rest of countries we are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions.

Can I move through any country of the European Union with this vehicle?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance or travel restrictions. Our standard policy & charges for one-way hires for drop off in different stations/countries applies.

Am I sure I won't be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitising surfaces within the vehicle.

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

We're here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you've been infected or quarantined.

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement ?

The insurance has to be contracted by customers to cover their risks. However, due to the situation, we have implemented a new Safe & Flex policy. Europcar provides both flexible adjustment or cancellation free of charge for all of our customers up to 48h before pick-up.

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information

Book a car or truck rental with Europcar

Welcome to Europcar, a global leader in car rental and you can hire a car or a commercial van from any one of our 3835 rental locations worldwide.

With over 60 years of experience in the industry, you can be sure that whether you are looking for a family car, sedan or prestige car for your business or leisure trips or need a van or truck for a job, Europcar has the vehicle to meet every car rental need. Make the most out of our large range of services to make car rental experience a unique experience. Our free service Ready desk via online check-in is designed to get you out on the road as soon as possible, it’s a free service available in most stations. If you want to indulge in a little luxury on a business trip or on vacation, you can rent a chauffeur driven car rental can make all the difference to your journey. With FitRent, you get access to a flexible rental solution for your business. Make a car rental reservation online now!

 

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World's Leading Car Rental Company Website

TripAdvisor Travelers’ Favourites  2019 (for Germany, France and Spain)

TripAdvisor Travelers’ Favourites 2019 (for Germany, France and Spain)