Contact

We’re here to help!

As Europe’s leading car rental company, Europcar offers you more than just a temporary vehicle. You benefit from the expertise of an international company with over 90 years of experience and a commitment to always providing the best service.
Whether you have questions about GDS reservations or online bookings, invoices or complaints, opening hours or addresses – our service teams are here to assist you with any questions or issues.
We are happy to introduce our key contacts and services below.

Contact for Travel Agency Sales

We take care of your concerns as a partner in travel sales, such as your agency contract, system-based booking options, changes to your master data, etc.
Service Hours:
Monday - Friday, 8:00 AM - 5:30 PM
Phone:
069 - 770 673 051
E-Mail:
travel.de@europcar.com

GDS HelpDesk, Click4Wheels Support

We are your first point of contact for any questions regarding GDS reservations, as well as your IATA or agency number.
Service hours:
Montag - Freitag, 9.00 - 16.00 Uhr
E-Mail:
reisebuero-helpdesk@europcar.com
Help Desk Queue:
QE/HAMEP5126/0

Customer Service

We take care of your customers' invoices and complaints.
Service hours:
Monday - Friday, 8:00 AM - 5:30 PM
Phone:
040-52018-8900
E-Mail:
de.business.service@europcar.com

Accounting/Commissions

If you have questions about commission payments or commission documents, we are the right contact.
Service hours:
Monday - Friday, 9:00 AM - 5:00 PM
Phone:
040-52018-7311
E-Mail for Payments:
payables2@europcar.com
E-Mail for Documents:
rec.international@europcar.com
E-Mail for Invoicing / Dunning:
reisebueros@europcar.com

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