Europcar Queenstown Airport Rental Guide

In New Zealand, you will need to present:

A valid full driver's licence for the main driver and any additional drivers showing a current residential address in English. (If you do not have a valid New Zealand Drivers License, an International Driver's Permit must accompany your driver’s licence.). A valid credit or debit* card in the name of the main driver, matching the relevant Driver’s Licence

A passport if you are not a New Zealand resident If using a debit card you are required to provide a second form of acceptable identification in addition to your driver’s licence. For example, utility or phone bill (with matching address), bank statement (with matching address), passport or a credit card matching the main driver information.

NB Payment by debit card is not available on all vehicle types.

Our desk is in the Domestic and International Terminal near the International Arrivals area.

Contact Europcar Reservations on 1300 136 886 or +61 3 9330 6100

Additional cover to reduce your liability can be purchased at the Europcar counter when you pick up your rental.

Prior to leaving the location, we recommend you inspect your vehicle to ensure that the condition of the vehicle is consistent with the information noted in your rental agreement. If you notice any discrepancies over and above Fair Wear and Tear, you should advise a team member prior to leaving the Melbourne Airport.

If you have already left the rental location ensure you take photos (including a photo of the vehicle's number plate) and contact Europcar within 60 minutes either on 1300 720 055/NZ number or email myrental@europcar.com.au, using your rental agreement number as the email subject.. More information can be found in the Europcar damage policy.

Most rental vehicles do not come provided with a vehicle handbook. To find out more information on the make and model of vehicle you are driving simply click here to access our Vehicle Information Guides, click on the vehicle manufacturer icon and locate the model of your rental vehicle.

Europcar provides complete 24-hour emergency roadside assistance. The contact number to be called is printed on the rental agreement and on the windscreen of the rental vehicle. In the event of a breakdown or an accident, you will receive prompt assistance.

Yes. You can travel on all toll roads during your rental as all Europcar vehicles are registered with Linkt

contact Europcar Reservations on:

AU: 1300 136 886

NZ: 0800 454 942

Other: +61 3 9330 6100

To return your hire car enter into the airport (Sir Henry Wigley drive) once at the first round about you will see the signs for car rental, turn left. Once you arrive at the entrance to the carpark stop at the boom gate and it will automatically open. On the left hand side toward the end you will see Europcar sign, park the vehicle into one of our dedicated spots and drop the keys off at the Europcar desk inside the terminal.

BP - 1094 Frankton Rd, Frankton, Queenstown 9300

Mobile - 1 Mcbride st Frankton, Queenstown 9300

Z Queenstown - 846 Frankton Rd, Frankton, Queenstown 9300

Customers can return the key in the after hour drop box inside the terminal at the Europcar desk