General Terms and Conditions for scooter and bicycle Hire

EUROPCAR (hereinafter referred to as the "Lessor" or "Europcar") rents to the person(s) identified in the Rental Agreement (hereinafter referred to as the "Lessee") the two-wheeled vehicle described therein (hereinafter referred to as the "Vehicle"), in accordance with the terms and conditions specified below, as well as any annexes thereto, which the Lessee acknowledges, agrees to, and, by signing, undertakes to observe and comply with.

1.1 The Lessee agrees to use and drive the Vehicle in accordance with basic driving and traffic rules and in compliance with the Vehicle's usage specifications.

1.2 The Lessee agrees not to use the Vehicle and/or allow it to be used in the following situations: a) Driving on unpaved, unauthorised roads, or roads in a condition that may pose a risk to the Vehicle; b) Transporting passengers for hire or reward; c) Pushing or towing any vehicle or object, whether wheeled or not; d) Participating in competitions or sporting events, whether official or not; e) Conducting endurance tests on materials, accessories, or products for the Vehicle (unless authorised by the Lessor); f) Driving under the influence of alcohol, narcotics, other toxic substances, or any other substance (legal or illegal) that directly or indirectly impairs reaction capability; g) Transporting flammable and/or hazardous, toxic, harmful, and/or radioactive goods in violation of applicable legal provisions, as well as transporting goods exceeding the weight, quantity, and/or volume authorised by law or the Vehicle Registration Document; h) Carrying passengers in excess of the authorised number as stated in the Vehicle Registration Document; i) Transporting live animals (except pets, provided prior authorisation has been obtained from the Lessor); j) Using a luggage rack or similar device other than those supplied by the Lessor.

1.3 Only the person(s) identified and accepted by the Lessor in the Rental Agreement, holding valid identification documents (national ID or passport) and an appropriate driving licence, are authorised to drive the Vehicle. The driving requirements for different Vehicle types are as follows: a) Mopeds and motorcycles with an engine capacity not exceeding 50 cm³ – may be driven by holders of an AM category licence, a moped driving licence, or a category B driving licence; b) Motorcycles with an engine capacity not exceeding 125 cm³ and power up to 11 kW – may be driven by holders of an A1 category licence or a category B licence, provided the holder is over 25 years old or, if under 25, holds an AM category licence or a moped driving licence; c) Motorcycles with an engine capacity exceeding 125 cm³ or power above 11 kW and below 35 kW – may be driven by holders of an A2 category licence; d) Motorcycles without engine capacity or power limitations – may be driven by holders of an A category licence; e) Non-motorised vehicles may be used by individuals without a driving licence, provided they are at least 16 years old.Only the following driving licences are considered valid in Portugal:

However, such licences must be valid and must have been issued at least three years prior.If the Lessee fails to identify the driver, if identification is impossible, or if incorrect identification is provided, the Lessee will be responsible for any fines, penalties, or fees the Lessor may incur, as well as for all infractions committed during the rental period.The Lessor reserves the right to refuse to rent the Vehicle if the person designated by the Lessee to drive it fails to present a valid and in-date driving licence at the time of Vehicle collection, as stipulated in the Rental Agreement.

1.4 The Lessee must keep the Vehicle locked and its handlebars secured when not in use and must keep the Vehicle's documents inside it. The Lessee must also take appropriate measures to protect the Vehicle's keys and prevent theft or loss.

1.5 The Lessee is prohibited from transferring, subleasing, pledging, selling, or otherwise using the Rental Agreement, the Vehicle, its keys, documents, equipment, tools, or accessories as collateral. The Lessee is also prohibited from treating any of the aforementioned in a manner that could cause harm to the Lessor.

1.6 If any warning lights indicating a malfunction illuminate on the Vehicle's instrument panel, or if the Lessee notices any external signs of failure or malfunction, the Lessee must stop the Vehicle as soon as possible and contact the Lessor and/or the roadside assistance service specified in the Rental Agreement. Repairs may only be carried out with the prior and express consent of the Lessor and in accordance with the given instructions.

1.7 Non-motorised Vehicles may not be used more than 50 km from the location where the Rental Agreement was signed, nor on motorways, nor abroad. Motorised Vehicles may not be used more than 50 km from the location where the Rental Agreement was signed, nor abroad. If this clause is violated, no additional coverage included in these Terms and Conditions and subscribed by the Lessee will apply.

1.8 The Vehicle may not be transported aboard any ship, train, lorry, or aircraft (unless expressly authorised in writing by the Lessor).

1.9 The Vehicle may not be used within restricted-access areas such as ports, airports, aerodromes, or similar locations not open to public traffic, nor in refineries or oil facilities, unless expressly authorised in writing by the Lessor. If the Lessor grants authorisation, the Lessor must inform the Lessee of the applicable third-party liability insurance coverage, which may vary depending on the circumstances. Any violation of this provision is the sole responsibility of the Lessee.

1.10 The Lessee shall be liable to the Lessor for any damages resulting from a breach of the obligations set out in this article and/or any unauthorised use of the Vehicle. Any optional insurance or additional services contracted shall also be rendered void. Such breaches also entitle the Lessor to terminate the Rental Agreement and demand the immediate return of the Vehicle without prior notice. Additionally, the Lessor reserves the right to invoice and charge the Lessee for amounts in accordance with Article 4 of these Terms and Conditions.

2.1 Both at the time of collection and return of the Vehicle, the Lessor and the Lessee shall record any visible minor damage on the Vehicle in the Rental Agreement, in accordance with the list of damages and average repair costs available at the rental station, which the Lessee acknowledges having reviewed.

When collecting the Vehicle from Europcar, the Lessee must sign, in addition to other sections, a specific section in the Rental Agreement describing the Vehicle’s condition at that moment.

If the Lessee identifies any apparent defect or damage not listed in the Rental Agreement, they must ensure that it is recorded in the document and signed by both the Lessor and the Lessee. If no mention of additional defects is made, the Vehicle is considered to have been delivered to the Lessee in the condition stated in the Rental Agreement, and the Lessee will be charged for any new damages found when the Vehicle is inspected by both parties upon its return.

At the end of the rental period, upon returning the Vehicle, any new minor damages that have occurred must be recorded in the Rental Agreement and signed by both the Lessor and the Lessee. Whenever possible, the Lessee should confirm the newly identified damage by signing the relevant section of the Rental Agreement at the time of return. The cost of repairing any new minor damage will be charged to the Lessee according to the repair price list available at the Lessor’s rental station, in accordance with Article 4 of these Terms and Conditions.

The repair cost will be directly invoiced to the Lessee by the Lessor under the terms set out in Article 4.2 of these Terms and Conditions.

2.2 Except for any minor damage recorded in the Rental Agreement as described in Article 2.1, the Lessor shall deliver the Vehicle to the Lessee in an apparently good external condition, fully operational, and clean, having passed the Lessor’s internal inspections. The tyres must also be in good condition.

In the event of deterioration and/or loss of any of the tyres (for reasons other than normal wear, improper installation, or manufacturing defects), the Lessee agrees to replace the tyre immediately at their own expense with another of identical characteristics, brand, and model. However, if such deterioration and/or loss results from a traffic accident, theft, or vandalism, the provisions of Article 6 of these Terms and Conditions shall apply.

2.3 The Lessee is prohibited from modifying any technical characteristics of the Vehicle, its keys, equipment, tools, or accessories, and from making any alterations to the Vehicle’s appearance and/or interior (unless expressly authorised in writing by the Lessor). In the event of a violation of this article, the Lessee shall bear the duly justified costs required to restore the Vehicle to its original condition.

3.1 The rental price is the one specified in the Rental Agreement and is established based on the current price list (regarding services, taxes, and insurance and/or optional waivers) and the price agreed upon with the Lessee at the time the rental agreement is made, according to the selected tariff.

3.2 The rental price includes the cost of mandatory Vehicle Civil Liability Insurance and the corresponding taxes. This price does not include the costs of optional insurance and coverages regulated under the terms of Articles 6 and 7 of these Terms and Conditions, which, if applicable, must be expressly contracted by the Lessee, and the respective price/cost will be charged to the Lessee and added to the rental amount.

3.3 The rental period will be as specified in the Rental Agreement and will be billed based on minimum periods of 4 hours, starting from the time the Rental Agreement is formalised. A grace period of 29 minutes is allowed, after which additional hours will be charged according to the current price list.

3.4 Under no circumstances can the amount paid as a security deposit or guarantee at the beginning of the rental be used for an extension of the rental. If the Lessee wishes to keep the Vehicle and exceed the initially agreed rental period, they must first obtain authorisation from the Lessor and immediately pay the amount of the additional guarantee required for such an extension, as specified in the current price list.

3.5 The Lessee agrees to return the Vehicle to the Lessor on the date and time specified and at the location agreed upon in the Rental Agreement. Returning the Vehicle to a different location or date than initially agreed may result in additional costs or changes to the rental price. The rental is only considered concluded when the Vehicle and its keys are received by the Lessor.

4.1 The Renter agrees to pay the Lessor:

4.1.1 Considering the applicable price list, the agreed price in the Rental Agreement, which takes into account the rental time, insurance, equipment, additional services, as well as applicable taxes and fees.

4.1.2 The Lessor may also charge the Renter for services that the Lessor must provide due to incidents that may have occurred during the rental period and/or due to the way the Renter used the Vehicle. The amount for these services or expenses is listed in the cost table available at the time of vehicle pick-up. These services and expenses include, but are not limited to:

a) The value of damages and/or theft suffered, either partially or entirely, by the Vehicle, not covered by the optional coverages (see Articles 6 and 7 below) contracted by the Renter, or when the applicable coverage for the case has not been contracted by the Renter, as well as the resulting damages and losses in the case of non-compliance with Article 1 of these Terms and Conditions.

b) The amount to be charged to the Renter for damages caused to the Vehicle must be calculated according to the relevant price list for parts, which is available to the Renter at the Europcar station. In any case, the Renter's maximum liability in this situation will not exceed the value of the vehicle, as identified in the corresponding maximum deductible.

c) The amount for the transportation and/or repair of damages caused by the use of unsuitable fuel for the Vehicle, in violation of Article 8 of these Terms and Conditions, as well as the corresponding fuel. The calculation of this amount will be made in accordance with the provisions in item b) above.

d) The amount corresponding to any fines in case of violation of applicable legislation, especially the Road Code, committed by the Renter, as well as the charges resulting from any delays in payments and judicial and extrajudicial expenses incurred by the Lessor as a result of the aforementioned.

e) The costs for obtaining a second copy and/or sending the set of keys to the corresponding station, in case of loss, delivery of the Vehicle keys to a station different from the one where the Vehicle was actually returned, or any other situation where the Vehicle is immobilized for reasons attributable to the Renter.

f) The amount of €100, plus VAT at the applicable legal rate, in case of theft, loss, or damage to the GPS navigation system or touchscreen rented as special equipment for the Vehicle, or any damages, breakage, or malfunction of such equipment.

g) The amount of €20, plus VAT at the applicable legal rate, if the Renter returns the Vehicle without the corresponding documentation (certified copy of the Vehicle Registration Document and insurance).

h) Up to a maximum amount of €50, plus VAT at the applicable legal rate, for administrative costs arising from managing fines or toll processes. This amount is due for each disciplinary process conducted by the competent authority concerning the Vehicle during the rental period (and is additional to the fines and/or tolls referred to, amounts which must always be borne by the Renter).

i) The costs resulting from cases where the road assistance company contracted by the Lessor has been used during the rental period to resolve incidents related to: (i) error, negligence, or misuse of the Vehicle by the Renter, (ii) loss or theft of keys, (iii) lack of fuel or refueling with unsuitable fuel, and (iv) rescue of the Vehicle from places unsuitable for its circulation, or on unpaved roads.

j) The amount corresponding to missing fuel if the Renter does not return the Vehicle with a full fuel tank or with the same amount of fuel it was delivered with, which will be assessed according to the price of fuel in effect at the time of return.

4.2 Payment Method: Payment by the Renter to the Lessor for the amounts specified in paragraph 4.1 above must be made by:

a) Credit card;

b) Cash;

c) Vouchers.

4.3 Security Deposit at the Beginning of the Rental: In any case, the Renter is required to provide the Lessor, before the rental of the Vehicle, a deposit corresponding to the type of Vehicle, according to the table available to the Renter at the rental station, which aims to guarantee the payment obligations of the Renter. This deposit can be paid by the Renter via a credit card accepted by the Lessor or in cash.

Notwithstanding the above, if the payment method chosen by the Renter to pay for the rental is by Credit Card, the Lessor will request, before the rental begins, an authorization from the credit card issuer for the amount that will be held as a deposit to guarantee the payment obligations. This amount will be made available, at the Lessor's request, at the time of the rental. Upon return of the Vehicle, the amount billed to the Renter for the rental of the Vehicle, as well as any applicable additional amounts indicated in 4.1 above, will be charged to the credit card provided by the Renter if no other payment method is presented. At that moment, the authorization requested from the card issuer at the beginning of the rental will be void.

In cases where the Renter has chosen cash as the payment method, after the return of the Vehicle, and consequently after the termination of the Rental Agreement, the deposit paid will be returned to the Renter after settling the services provided by the rental of the Vehicle, and once the Renter's payment obligations have been verified.

5.1 The rental fees automatically include insurance that covers third-party liability, in accordance with the law.

5.2 These coverages are guaranteed and assumed by the insurer with whom the Rental Company, or, if applicable, the owner of the Vehicle, has subscribed to the respective insurance policy and are subject to the provisions of the law and the corresponding insurance contract.

5.3 By signing the Rental Agreement, the Renter agrees to be bound by the aforementioned policy.

5.4 This policy does not cover any damage, loss, or other loss suffered to luggage, goods, or personal belongings transported in the Vehicle, nor does it cover the total or partial loss or damage to the Vehicle due to theft, vandalism, or a traffic accident.

6.1 CDW (Collision Damage Waiver) a) CDW is an optional service provided directly by the Rental Company, which exempts the Renter (except for the deductible amount) from financial responsibility for damages caused to the Vehicle resulting from a traffic accident, excluding vandalism situations. b) Failure to take out the CDW will result in the Renter’s financial responsibility for damages caused to the Vehicle, in accordance with the provisions of Article 4.1 b) of these Terms and Conditions. c) CDW is only applicable if the Renter presents the Friendly Accident Declaration (DAAA) relating to the accident, duly completed, containing the data of the vehicles and drivers involved and the conditions and circumstances in which it occurred.

6.2 CDW Coverages: Specifications a) The current price table establishes the minimum amount to be borne by the Renter (deductible) for damages or losses caused to the Vehicle, which is not covered by the CDW. b) The CDW does not cover, in any case, damages to the Vehicle, regardless of its category, resulting from its operation when overloaded, above the authorized limit (as per the Vehicle's registration document and/or Technical Specifications), in places such as beaches, unsuitable roads, forest paths, mountains, etc., which are not paved and authorized roads; damages caused by touching rocks or any other objects and potholes on the road; and wheel and tire damages resulting from parking maneuvers. CDW also does not cover vehicle damage caused by floods or similar situations when the Vehicle is parked in areas such as streams, ravines, or non-paved watercourses, and, in any case, when the Vehicle is not properly parked in paved areas specifically intended for vehicle parking. c) CDW coverage is not applicable in the event of the Renter’s failure to comply with these Terms and Conditions, especially in case of non-compliance with Article 1.1, when the accident occurs due to the Renter’s failure to comply with traffic signals, such as STOP, priority, red lights, driving against traffic, or failure to maintain a safe distance between vehicles. d) CDW coverage does not apply when the cost of repairing damages or partial theft is less than or equal to the deductible established in the current price table for each Vehicle class and/or group, in which case the cost, up to the deductible limit, will always be borne by the Renter. e) CDW coverage does not apply if the Renter fails to deliver the Friendly Accident Declaration to the Rental Company, duly completed and signed, within a maximum period of 24 hours from the date of the accident, except in cases of force majeure duly justified, and in any case, always before the end of the Vehicle rental period. f) CDW does not cover, in any case, losses, thefts, or damages related to objects and goods, including luggage, transported, stored, or deposited in the Vehicle by the Renter, or any occupant thereof. g) When, according to these Terms and Conditions, CDW coverage is not applicable, the Renter is responsible for paying all repairs to be made to the Vehicle, as set forth in paragraph 4.1 b) above.

7.1 The Tenant agrees to bring the Vehicle to the Rental Company’s establishment every 1000 kilometers traveled for the required vehicle inspection. Failure to comply with this obligation will result in a penalty of €100 for the Tenant.

7.2 Mechanical wear and tear from normal use of the Vehicle is covered by the Rental Company. If the Vehicle becomes immobilized due to mechanical failure, the Tenant must contact the Rental Company or the roadside assistance service indicated in the Rental Agreement. Repairs carried out by the mentioned assistance company will only be accepted in emergency cases and when the Rental Company has given its express authorization.

7.3 The Tenant must periodically check and, if necessary, replace the engine fluid levels every 500 km traveled. The amount paid by the Tenant will be deducted from the final rental price when the Tenant presents the invoice.

7.4 The Tenant is not authorized to order repairs to the Vehicle unless expressly authorized by the Rental Company. In this case, the Tenant must present a detailed invoice for the repair carried out.

7.5 In cases where the rental period exceeds one month, the Tenant must bring the Vehicle to the Rental Company for a routine inspection every 30 days, at the location where the return of the Vehicle was agreed upon.

8.1 The fuel consumed by the Vehicle during the rental period is the responsibility of the Renter.

8.2 The Renter must refuel the Vehicle with the correct type of fuel. If the refueling is not done with the correct fuel, including refueling with fuel contaminated with water or other foreign components, the Renter will be responsible for the costs incurred with the transport and/or repair of the damage caused to the Vehicle.

8.3 The Renter will return the Vehicle with a full fuel tank or with the same amount of fuel with which it was delivered. Otherwise, the amount will be charged as described in Article 4.1 j) above.

These Terms and Conditions, as well as the other clauses of the Rental Agreement, can only be modified by written agreement signed by both parties.

Europcar may use any personal information provided to Europcar, including the details of any authorized driver, for the purpose of providing rental services, specifically to verify identity, process payments, monitor fraud, and manage any issues before, during, and after the rental period.

Europcar may provide the personal data of the Renter in the Rental Agreement, and details of the performance of the obligations under it, to third parties, such as law enforcement authorities, toll collection entities, debt recovery agencies (including lawyers), and any other relevant organizations.

In the case of non-payment, Europcar may also, if the Renter specifically consents at the end of these Terms and Conditions, share the Renter’s personal information with ARAC – Associação dos Industriais de Aluguer de Automóveis Sem Condutor ("ARAC") for inclusion in its non-compliant customers file, which may, in turn, be accessed by any of its members to help them decide whether to accept the Renter, or any identified driver, as a customer. Please note that the signing of the Rental Agreement is not dependent on the Renter's consent for the use of their personal data in databases of non-compliant customers or its communication to ARAC.

Europcar's privacy policy is available at europcar.pt.

Europcar collects and processes data for the purpose of providing vehicle rental services to the Renter and for marketing purposes, such as promotions and customer loyalty programs. The Renter will be informed of any personal information that must be collected by Europcar. The recipients of such data will only be companies that are part of the Europcar Group and its franchisees. Some of the recipients of the collected data may be located in countries where the data protection laws do not provide an equivalent level of protection to the standards of Portuguese law and the National Data Protection Commission (CNPD). However, the transfer of personal data to a country with insufficient protection must be authorized based on the "execution of a contract between the data controller and the data subject or prior measures taken at the data subject’s request before the formation of the contract or declaration of intent."

In this regard, the Renter has the right to access, correct, and delete any data concerning them. This right can be exercised by contacting apoio.clientes@europcar.com.

We inform you that, to prevent associated risks, Europcar may decline the rental of Vehicles to individuals who do not offer guarantees of fulfilling the contract. We also inform you that the Renter's personal data may be notified to law enforcement authorities, upon request, in case of violation of the Road Code and/or for the commission of any crime committed during the Renter's rental.

By accepting these Terms and Conditions, the Renter expressly acknowledges having given their explicit consent to the above-mentioned privacy policy.

11.1 In the event of a dispute between the Renter and the Lessor, it shall be governed in accordance with the laws of Portugal.

11.2 Unless otherwise provided by law, the parties agree to establish the jurisdiction of the district court of Lisbon to resolve any conflicts arising from the contract, with the express exclusion of any other.