If you identify some damage with the Europcar agent or representative when you return the vehicle, you can acknowledge the damage by signing the Statement of Return of the Vehicle. Europcar will then provide you with an invoice describing the repair costs plus an administration fee for the treatment of the Damage and the Vehicle immobilization that will be charged to you.
Repair costs vary depending on the type of damage:
→ Light damage, insubstantial damage which does not affect the safe driving of the vehicle, such as scratches; light impacts on windshield, scratches on bumpers: Charges are made based on the Europcar Recommended price list available in any Europcar station.
→ More substantial damage impairing the use of the vehicle and requiring its temporary immobilization, such as bodywork damage. This type of damage will be evaluated by an independent expert and charged according to the expert’s report or a cost estimation made by an independent auto-repair garage.
If you contest the damages and decide not to sign the statement of return of the Vehicle, Europcar will apply the procedure described below (see the section 2).