Special Focus on Customers in Need - Air Traffic Disruption

Due to the volcanic eruption in Iceland, several of your travel plans have been interrupted or postponed.

In order to get you home, to your business meeting or to your scheduled vacation safely we are here to help. 


Let Europcar help get you where you need to be!

If you need to make a new reservation due to a cancelled flight, please click here

Europcar has implemented the following provisional policy for those of you whose travel plans have been disrupted by the ash cloud crisis:

  • If you need to cancel your booking, a full refund will be granted and no cancellation fees will be incurred.
  • If you wish to keep your reservation but need to make modifications to the pick up time or date or return time or date, we will make arrangements, subject to availability, to honour your reservation with a new pick up or drop off time.

Please click here to modify or cancel your reservation.

Please note that a No Show Fee may be incurred if you neglect to contact us to cancel or modify your reservation prior to the pick up time in accordance with our usual terms and conditions.


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