What happens if a new damage is found when returning the vehicle?

We understand that returning a vehicle, especially when damage is involved, can raise questions. We're here to make the process as clear and transparent as possible.

1. If You’re Present at the Time of Return:

• If a new damage is found: You may receive an invoice right away at the counter, or the case might be referred to our head office, and we’ll send you a final statement and invoice by email shortly after.
  

2. If You Return the Vehicle After Hours or Unattended:

• When you return the vehicle outside of opening hours, this control process will be delayed to the branch next opening hours. A Europcar agent will then inspect the vehicle.
• You'll the receive a statement of return for your records, as long as you have communicated a valid email address and that you didn’t book through a third-party agency
• Should a new damage be found, the statement of return will detail the damage and be accompanied by photos of the damage and a new invoice
• We strongly recommend checking your email (including your spam or junk folder) after returning the vehicle outside of opening hours. This is where you’ll receive your statement of return or invoice, confirming that the vehicle check-in was completed.

3. What Happens Next?

You’ll have 14 days from the time we send the documents to:

• Review the details
• Dispute any charges if you believe they are incorrect

If we don’t hear from you within this period, the charges will be applied to the payment method used for your booking. If you need help or have questions after this period, our customer service team is happy to assist.