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How to raise an enquiry or a complaint?

Wherever your rental took place you can consult with the Customer Service department in your country of residence. We will analyse your enquiry/claim and will contact the rental country on your behalf to support you in your query resolution.

Step-by-Step Instructions

  • Prepare required Information: Rental agreement number, description of your enquiry/claim (including date, location, description), any supporting documents (photos, police reports, etc.)
  • Contact Customer Service: Reach out to Europcar's customer service team directly through our contact us page.
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