Terms & Conditions

Specific Terms per country

Please consult the specific rental requirements of the country where you will rent the vehicle using the corresponding listbox. Rental conditions per country are subject to change without prior notice. Please check at pick-up time.

Please select a country

By booking to Europcar Philippines, you acknowledged, read, understood and agreed to our country specific terms and condition.
For the full terms and conditions, click and download the PDF terms and conditions.
Rate includes applicable local taxes.
Additional driver:
Additional Driver is available at PHP 500.00 per day, including tax. Maximum charge is 15 Days or PHP7,500.00 per rental. Up to two (2) Additional Drivers are allowed per Rental.
Unauthorised drivers are prohibited from driving the rental car. Insurance/ Protection Packages shall not cover any Unauthorized Driver/s.
The additional driver must be present at time of pickup and must fulfil the same age/criteria as the principle driver. The additional driver is required to present the Passport and valid Driver's License.
The minimum age is 25 and maximum age is 60 for all vehicle class.
A Young Driver Fee will apply for each driver between the ages of 21 and 24 at PHP 500.00 per day, including tax.
A Senior Driver Fee will apply for each driver aged 61 to 75 at PHP 500.00 per day, including tax. Driver over 75 is not allowed to drive.
Maximum charge for Young and Senior Driver's fee is 15 Days or PHP 7,500.00 per rental
Airport surcharge:
Cash rental deposit & refund process:
A fixed deposit amount of PHP 10,000.00 must be settled when you pick up the vehicle. Cash, Debit or Credit Card Deposit is accepted.
The cash Deposit will be returned immediately during the day and time your vehicle is returned to our rental station.
For Credit Card deposits, it will be deducted outright. Credit card pre-authorization is not available. A deposit refund may take 2-3 weeks to process. Posting or reflection of the amount to the cardholder's account varies per issuing bank and may take up to 90 Days. To expedite the posting or reflection of the amount, we advise you to contact your card issuing bank and send a copy of our refund confirmation provided by our acquiring bank.
Due to fluctuating foreign exchange rates and other possible banking charges, we cannot be held responsible for any difference between the amount paid or deposited amount and the amount refunded.
Any applicable additional charges will be deducted from the security deposit. Any remainder shall be refunded.
Any charges over and above the security deposit shall be settled directly to the renting station at the end of the rental.
Any charges over and above the security deposit shall be settled directly to the renting station at the end of the rental.
If you refuse to pay the required deposit amount, it will disqualify you from renting a car.
Chauffeur driven service:
Chauffeur Services are available at select locations,contact us directly at reservations@europcar.com.ph Chauffeur Services includes Airport or City Transfer, Hourly Car Hire and Daily Chauffeur Drive Service
Credit cards accepted:
All major Credit Cards (VISA, MASTERCARD and AMEX) are accepted Nationwide.
For all 'pre-pay online' bookings, the person's name the vehicle is booked MUST be the person whose credit/debit card is used.  This card must be presented on arrival.  If you made your booking with a debit card, you will need to present the debit card and one or more credit cards (depending on the vehicle class) when picking-up the vehicle. At the time of rental there must be sufficient credit on your card to cover all charges including the excess/deductible amount.
In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card to cover the rental fee or the deposit amount or the credit card is not in the lead driver's name, we may refuse to release the vehicle.
Delivery / Collection:
Delivery and Collection Service is available within the City Limits Only. Out of Town Delivery is not available. Delivery & Collect fees: Up to 10 kilometer from Europcar station: PHP 2,000 and Over 10 kilometer from Europcar station: PHP 2,000 + PHP 100 per kilometer. Deliver and Collect is ON REQUEST and subject to confirmation with the rental station.
Deliver and Collect service is a pre-paid service. You must pay 24 hours in advance all rental charges and security deposits. Booking will be confirmed to you once payment has been made. Deliver and Collect is available Monday to Sunday 0800H-1700H. Delivery will be made within a 1 hour time-slot agreed at the time of booking and collection within a 2 hour time-slot based on your selected time. All locations of Deliver and Collect service are subject for approval of Europcar. We reserve the right to refuse the Deliver and Collect service if the location’s route and areas may affect the safety and security to the vehicle, its driver and/or Rental Sales Officer and other parties. The vehicle will be delivered at full tank of fuel and will be collected from you at full tank of fuel also. You are not responsible for the fuel used for delivery and collection. If we deliver to your home address, then you must give us 48 working hours’ notice and we will require proof of your home address, the address must be the same as both the payment card used to make the booking and driving license and you must be available to accept delivery of the vehicle and to sign the Rental Agreement. If we deliver to your business address or hotel, then you must give us 48 working hours’ notice and we will require proof of your employment at the premises (at the company) or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.  If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the our rental stations. We reserve the right to suspend, cancel or amend Deliver and Collect service at any time without giving prior notice.
Contact us directly at reservations@europcar.com.ph for more details about the service
Driving licence and ID Requirement: :
Driver's license must be written in English. Non-English driver's license requires an International Driving Permit (IDP) or an Official English Translation from consulate/embassy of issuing country. IDP is valid only when accompanied with Renters local driver’s license. A Foreign driver’s license is valid for a maximum of 90 days from the date of arrival in the Philippines. Foreign driver who plans to drive and stay longer than 90 days must get a local driver’s license from Land Transportation Office (LTO).
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. All drivers must have held their driving license for at least 2 years. Passport is mandatory for foreign Renters. Two (2) Philippines Government National I.D.'s are require for locals in absence of Passport. Additional ID's may be required.
If Renter fails to meet  or present the mandatory rental requirement, Europcar will refuse to release the vehicle and the rental is subject to Cancellation Charges.
Fuel Policy:
Fuel Policy is full tank to full tank. Any tanks that are not full at the time of rental end shall be calculated accordingly with a 10% refueling fee.
In any case that incorrect fuel is loaded in the tank (i.e. diesel to gas tank; or gas to diesel tank), you will be responsible for all the expenses incurred for draining the tank and repair of any damages to the vehicle or costs to restore it to the condition in which it was released.
Incorrect refueling is not covered by the Insurance/ Protection packages.
Insurance/ Protection Packages Policy:
Europcar offers Protection Packages such as Basic Protection, Medium and Premium. Your rate is inclusive of Basic Protection also known as Basic Collision Damage Waiver (CDW) and Basic Theft Waiver (THW).  Basic Protection limits your liability up to excess amount.  If during the quotation process you have stated “I live in United States of America” or “I live in Canada”, the rates you will receive are exclusive of Collision Damage Waiver (CDW) and Theft Waiver (THW).  For US and CANADA Resident, you may already be covered of Basic Protections so we did not include it in the rental price. Please bring proof of your basic protections and USA or CANADA Residency to the rental stations. If you do need a basic protections you can purchase it to us and avoid paying for damage to your vehicle with no additional out of pocket expense & no increase to your personal policy due to an incident. Medium Protection reduces your financial liability in case of damage to the vehicle as a result of collision, theft or attempted theft. It also protects you in the event of damage to the windscreen, headlights or tires. Premium Protections waives your financial liability (Zero Excess) in case of damage to the vehicle, windscreen, mirrors, headlights and/or tyres as a result of collision, theft or attempted theft of the rented vehicle.
"Personal Accident Insurance (PAI)
By purchasing Medium or Premium Protection, you are also covered by Personal Accident Insurance (PAI) - Medical and Death benefits for bodily injury resulting from vehicle accident. Your are covered of accidental death benefits up to PHP 200,000.00 per person based on your vehicle seating capacity and medical/hospital reimbursement up to PHP 20,000.00 per person based on your vehicle seating capacity."
"Compulsory Third Party Liability (CTPL)
By purchasing any Europcar Protection Package, your rented vehicle is covered of compulsory third party liability insurance. You are covered up to PHP100,000.00 Third Party Death Claim Accident, Excess Third Party Bodily Injury up to PHP450,000 medical / hospital reimbursement per accident, and Property Damage up to PHP 500,000.00 per accident."
Excess for Damage, Theft, Loss or Total Wreck
Damage Excess: For Economy (Toyota Vios or Similar) - PHP 10,000.00, for Compact (Toyota Altis or Similar) - PHP 15,000.00, for Intermediate-Van(Toyota Innova or Similar) - PHP 20,000.00,  for Executive Sedan (Toyota Camry or Similar)  - PHP 30,000.00 , for Luxury Van (Toyota Super Grandia or Similar)  - PHP 30,000.00 , & for Pick-Up (Toyota Hi-Lux or Similar)- PHP 30,000.00. Theft Excess: For Economy(Toyota Vios or Similar) - PHP 40,000.00, for Compact (Toyota Altis or Similar) - PHP 50,000.00, for Intermediate-Van (Toyota Innova or Similar) - PHP 60,000.00, for  Executive Sedan (Toyota Camry or Similar) - PHP80,000.00, for Luxury Van (Toyota Super Grandia or Similar)  - PHP 80,000.00 , & for Pick-Up (Toyota Hi-Lux or Similar)- PHP80,000.00
Excess fees shall apply regardless of fault.
One-way rentals:
1) Domestic:
Domestic One way rentals are permitted between SELECT STATIONS ONLY. The cost is between PHP 3,000.00 and PHP 10,000.00.  If you enter a different return location to the pickup location, the one way rental fee will be included in the price displayed to you. The rental station must be advised of one-way rentals at the time of reservation or the start of the rental. In case the vehicle is returned in an unauthorised location, you will be charged a penalty amounting to PHP 50,000.00
2) International:
International One Way is not available in the Philippines.
Crossborder or Inter-island Trip:
No Inter-Island Trip is allowed & the vehicle is not allowed to be driven outside the Philippines. It is not allowed to travels to areas where roads are not passable for cars or vans, especially flooded, lahar areas, mountain trails; or shipment of vehicle via ferry or airplane. In the event you violated this condition, it may invalidate any insurance/protection packages and you shall pay for a penalty amounting to PHP 50,000.00 and the vehicle is subject for repossession.
Other services:
Pick-up Service: Our pick-up service is available during normal business hours. To schedule your pick up time or make additional arrangements, please email or call our local rental station directly. Once picked up and back at the station, Europcar staff will complete your paper work and have you on the road in no time. Pick-up service is ON REQUEST and may incur ADDITIONAL CHARGES. Please verify by contacting us directly at reservations@europcar.com.ph
Restriction of use:
Unified Vehicular Volume Reduction Program: Metro Manila and other areas such as Baguio City, Cabanatuan, Cavite and Dagupan implements the Unified Vehicular Volume Reduction Program (UVVRP) or Number Coding Scheme. It is strictly imposed in most cities in the areas from 7AM until 7PM wherein vehicles with plates ending with a particular digit is banned on the road on given days (1 or 2 Mondays, 3 or 4 Tuesdays, 5 or 6 Wednesdays, 7 or 8 Thursdays, 9 or 0 Fridays). We advise you to plan your travel ahead of time and contact the renting station prior to your arrival and advise your travel plan. In case you will request for a number coding vehicle replacement, you must arrange this ahead of time or during the booking process. For more information about the number coding and vehicle replacement arrangement, please contact us directly at reservations@europcar.com.ph.
The vehicle must NOT be used under the following circumstances: 1. For any illegal purpose; 2. To carry more passengers than can properly be accommodated by seats/seatbelts in the vehicle and/or carry a greater capacity for which it was built/designed, 3. On beaches, through dams, rivers, or any bodies of water, 4. On mountain trails, rough terrain, or off-road paths; 5. For any race, contest, or performance test of any kind, 6. To transport any commercial goods; 7. For subletting, carpooling, or hiring the vehicle and/or for carrying passengers or cargo for payment of any kind; 8. When the driver is incapacitated in any way or under the influence of alcohol or drugs, 9. To transport any animal inside the vehicle, 10. In breach of any legislation, regulations, rules, or by-laws, especially those related to road traffic
General Information:
General Information: The Europcar Philippines Standard (Retail) Terms and Condition together with the supplementary information that is contained in these Philippines specific website terms will apply to all rentals that start in the  Philippines. A copy of the Europcar Philippines Standard (Retail) Terms and Condition will be attached to your confirmation email (if you are booking online or via our Reservation Center) or, if you haven’t pre-booked online or by phone, you will receive a copy when you collect your vehicle or when it is delivered to you (whichever applies). The Europcar Philippines Standard (Retail) Terms and Condition should be read in conjunction with the supplementary information that is provided in this country specific terms and conditions.
Grace Period: You are allowed a 30 minute period of grace provided that the vehicle is returned within our hours of operation, exceeding this will pay any extra charges directly at the local rate.
Early Returns: We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.
Traffic Fines: Speeding, parking and other endorsements/fines are responsibility of the hirer in full. Europcar Philippines accepts no responsibility for any fine or payment. You are obliged to inform Europcar Philippines of any fines or parking tickets issued while the vehicle is being rented. Where Europcar Philippines receive a fine that was not settled when issued, the total cost of the fine, plus an administration fee will be charged to the main driver’s credit card.
Upgrades: If on arrival you feel that the car you have booked is not suitable for your requirements, we will be happy to provide a larger vehicle if available. Upgrade charges are payable on arrival at the local daily rate. Reservations and confirmation are for car category only, never for a specific make or model. Europcar Philippines maintain fleets with many different makes and models of similar size and configuration. Europcar Philippines reserves the right to provide similar or higher category cars to the customer than originally booked and paid for.
Cancellation and No Show: Cancellation with more than 48 hours notice will be free of charge. Cancellation of less than 48 hours will be charged amounting to 50 EUR or equivalent in the Philippines currency (or the whole price of rental if the value is lower). No Show fee is 95 EUR or equivalent in Philippines currency, charged in case of "No Show” (or the whole price of rental if the value is lower).
Vehicle Return: You must return the vehicle in the same good operating condition to the return station by the date and time specified in the Rental Agreement (or sooner upon demand).  If the returned vehicle is deemed by the Rental Agent to be in need of deep cleaning due to excess soilage, pet hairs, smoke odor, smoke residue, etc. a minimum cleaning fee of PHP 1, 500.00 will be imposed to you. If necessary cleaning incurs downtime or extraordinary measure, additional fees will be charged to you.
Customer Service: Our Reservations and Support Center can deal with any issues you may have. Please send an email to reservations@europcar.com.ph or customerservice@europcar.com.ph
Specific note:
When and where applicable, Philippine Laws and Regulations shall supersede any and all arrangements made for reservations with Europcar Philippines, Europcar in the renter's home/originating country or any of its authorized bookers or booking channels. If any reservations have been prepaid (in part or in full), Europcar Philippines shall not be liable to refund or reimburse any unused portion of the paid rental. You must claim any refunds directly with the booking party or website where you have made reservation and payment.