Question 1

Can I transport a pet in the car?

Accepted Answer

Pets are allowed in our vehicles. Written permission from the Europcar rental station is required to transport other live animals. Any special cleaning costs required are to be borne by the tenant. Special cleaning costs are calculated according to the effort, but at least with a special cleaning fee. You are allowed to prove that the damage did not occur at all or that it is significantly lower than the flat rate.

Question 2

How do I extend the length of my rental?

Accepted Answer

Rental extension is possible depending on availability of the vehicle. You need to contact the pickup station or the local call center which will provide the approval. The extension will be charged at the local daily rate.

Question 3

Accepted Answer

The main driver must provide a major credit card in their own name to complete the booking which must be used to pay the deposit and also produced on arrival.
We accept MasterCard, Visa, American Express and Diners Club. Payment must be made with a credit card as we do not accept other forms of payment (cash, prepaid cards, debit cards, electronic cards or the credit card from a third party will not be accepted).Please refer to our Terms & Conditions section of our website.

Question 4

Do I need to return the car with a full tank of fuel?

Accepted Answer

Rules applicable to fuelling and refuelling depend on the country of rental and the type of rental product you have elected. Please check carefully the rules applicable for every rental you make.Usually vehicles are supplied with a full tank of fuel. At the return of the vehicle, 3 situations may then arise:
1. Return of the vehicle with the same level of fuel tank:
We provide you with a vehicle with a full tank of fuel of a determined level of fuel mentioned in the Rental Agreement.
You return the vehicle with an identical level of fuel.
You pay nothing for either refuelling charge or fuel. Please note that Europcar may require you to provide a proof of fuel purchase (receipt).
2. Return of the vehicle with a different level of fuel tank than the level of fuel tank mentioned at pick-up time (Refuelling charge):
If you have not taken up the full tank option and the vehicle is not returned with the same level of fuel to the one identified at pick-up time, you will be charged the cost of the missing fuel plus a refuelling charge
3. Full Tank Option
At pick up you have the possibility to pay for the price of a full tank of fuel. The cost of this will depend on the vehicle category.
You may return the vehicle with whatever fuel is left in it.
Whilst Europcar will not charge you for any refuelling charge but Europcar will not reimburse you for any unused fuel.

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