ICE (In Case of Emergency) – Roadside Assistance for a Stress-Free Rental

Smart drivers are always prepared for the unexpected, even when it seems unlikely. With Europcar Roadside Assistance - you can avoid stress, delays and unexpected expenses.
Our service lets you travel with peace of mind, knowing that help is always at hand when you need it. Whether you lock your keys inside the car, break down on a remote road or experience a sudden fault on the motorway, you can count on us. Wherever you are and whatever the situation - we're here to help!

Roadside Assistance – roadside support

Roadside Assistance can be invaluable in situations such as minor collisions, accidents or vehicle breakdowns. If you accidentally lock your keys or remote inside the car, or lose them, roadside assistance specialists can help you regain access to your vehicle.
You can also count on their support if your battery runs flat or you run out of fuel. Need towing assistance? Contact our Roadside Assistance team on +48 222 555 620 and get back on the road as quickly as possible.

What to do in the event of a breakdown or accident?

If you are involved in a collision, accident or vehicle breakdown:
1. Secure the scene:
  • Stop your vehicle in a safe place and switch on your hazard lights.
  • Put on a high-visibility vest as soon as possible after the incident.
2. Set up the warning triangle:
  • Place the warning triangle at an appropriate distance to alert other road users.
3. Assist anyone injured:
  • Provide first aid to anyone injured and immediately call the emergency services.
4. Contact roadside assistance:
  • If you need help, you can use Europcar's 24/7 Roadside Assistance service. Simply call our helpline on +48 222 555 620, available both in Poland and abroad.
  • You will be asked to provide the registration number of your rental vehicle.
More details

What to tell Roadside Assistance?

👉 Call Roadside Assistance on +48 222 555 620 and provide the following information (you can find the contact number in your rental agreement or on the key tag):
  • Vehicle registration number
  • Vehicle make and model
  • Colour (if known)
  • Exact location and time of the incident
  • Nature of the damage or breakdown
  • Exact location of the vehicle (if it has been towed by the emergency services, provide the name of the towing company)
  • Your contact number
  • Where the vehicle keys are being kept
👉 Complete a written accident or damage report using the form provided in the vehicle documents. The report must include:
  • Full names and addresses of everyone involved in the accident
  • Details of any witnesses
  • Photos (if available)
  • Registration numbers of all vehicles involved
  • Police incident reference number
  • Your account of what happened, including the exact location, time and circumstances of the incident

What should you do if you lose your car keys?

First, make sure that the lost keys do not pose a security risk to the vehicle.
If you lose your car keys, contact the Europcar location where you collected the vehicle or our Roadside Assistance team on +48 222 555 620.
Once the incident has been reported, depending on your location and the distance to the rental location, the vehicle may be towed to the nearest Europcar location, and you will be provided with a replacement vehicle.
Please note that losing your keys may incur additional charges, as this situation is not covered by standard insurance or protection packages.

What to do if your car is stolen?

If your rental vehicle is stolen, contact the police immediately to report the theft. Then notify the Europcar location where you collected the vehicle.
Provide all the necessary information as soon as possible, including the vehicle registration number and details of the incident, so that the appropriate action can be taken.

Before you go

Additional road safety information

Basic driving and road safety rules
  • Lights – Use dipped headlights in accordance with local regulations and adjust them to driving conditions (e.g. at night, in poor visibility or in tunnels).
  • Mobile phones – Using a mobile phone while driving without a hands-free system is prohibited.
  • Alcohol – Driving under the influence of alcohol or drugs is strictly prohibited. The legal blood alcohol limit for drivers is 0.2‰.
  • Seat belts – All passengers must wear seat belts while the vehicle is in motion.
  • Child car seats – Children must travel in approved car seats suitable for their age, height and weight (children under 12 years of age and under 150 cm tall).
  • Parking and security – Always make sure the vehicle is locked when parked. Never leave the keys or vehicle documents inside, as doing so may invalidate theft protection.

Before you drive

Support and Emergency

In case of a breakdown, accident or any questions, our Assistance team is here to help.
  • Europcar Assistance (24/7): +48 222 555 620
  • Emergency number: 112

🚨 Emergency services in Poland:

  • 🚓 Police: 997
  • 🚒 Fire Brigade: 998
  • 🚑 Ambulance: 999

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