Privacy Policy

Content

Who processes your personal data? For what purposes does EUROPCAR LITHUANIA collect your personal data? Who are the recipients of the personal data we collect? How long does EUROPCAR LITHUANIA retain your personal data? What rights do you have regarding the processing of your personal data? Where can you contact us if you have questions about your personal data processing? How does EUROPCAR LITHUANIA protect your personal data? What rules apply to your personal data processing when you click on links on the EUROPCAR LITHUANIA website that redirect to partners’ or other external websites? Amendments to this Privacy Policy

Who processes your personal data?

UAB Mobility Lietuva, operating under the “Europcar” brand, is a private limited liability company established and operating under the laws of the Republic of Lithuania, with legal entity code 3031 67185, and registered office at A. Juozapavičiaus g. 6, Vilnius, Republic of Lithuania (hereinafter – EUROPCAR LITHUANIA). It is responsible for processing your personal data (i.e. any information that allows your identity to be directly or indirectly determined), collected via this website, in car rental stations, or through any other form of interaction with EUROPCAR LITHUANIA.

For what purposes does EUROPCAR LITHUANIA collect your personal data?

EUROPCAR LITHUANIA processes personal data that you voluntarily provide for the following purposes:

Registration and account management

  • Registering you as an EUROPCAR LITHUANIA member, creating your account, and assigning you an identification number. This processing is necessary to identify you and to prepare and facilitate future bookings/rental agreements with EUROPCAR LITHUANIA.

Booking and rental agreement administration

  • Confirming and securing your booking
  • Modifying or cancelling your booking
  • Exchanging information with you regarding your booking/rental (e.g. providing booking/rental updates, sending reminders prior to pick-up/drop-off, responding to your inquiries or suggestions)
  • Managing your rental (vehicle delivery and return)
  • Managing invoicing
  • Managing outstanding payments
  • Handling potential claims
  • Managing recovery of any damages related to EUROPCAR LITHUANIA vehicles
  • Managing insurance

Payment administration

Processing your payments for EUROPCAR LITHUANIA products/services. This processing is necessary for performance of the rental agreement. Please note that EUROPCAR LITHUANIA may store your credit card information to facilitate future payments only if you provide explicit consent.

Service and product improvement

Improving EUROPCAR LITHUANIA products/services based on customer satisfaction surveys. This processing, aimed at better understanding your needs and enhancing the quality of services/products, is based on EUROPCAR LITHUANIA’s legitimate interests.

Customer support

Providing telephone support. This processing, aimed at providing quick assistance and responding to inquiries, is based on legitimate interests.

Marketing and promotional activities

Including:
  • Sending emails/SMS messages about special promotions/offers
  • Recording your rental history to recommend relevant products/services during future bookings
  • Recording your rental history to send special offers and grant additional benefits based on your booking volume/frequency
  • Sending emails regarding abandoned bookings or booking request summaries
  • Managing loyalty programs and membership cards
  • Organising promotional contests/lotteries
  • Managing and updating databases of customers/potential customers
If you are already a EUROPCAR LITHUANIA customer and the promoted products/services are similar to those previously purchased, EUROPCAR LITHUANIA may send you marketing communications unless you object.
For all others, commercial messages may be sent only with your explicit consent.

Legal obligations

Providing driver (or potential driver) identity information to the police or other authorised authorities for the investigation of criminal offences, administrative violations, or other legal breaches. This processing is carried out on the basis of legal obligations.

Risk management

Maintaining and updating a risk list of customers who present certain contractual risks, based on:
  • Payment incidents that required legal action
  • Vehicle accidents or repeated damage caused by a customer
  • Intentional damage or accidents caused by a customer
  • Use of EUROPCAR LITHUANIA vehicles in violation of rental terms and conditions
This processing, aimed at reducing EUROPCAR LITHUANIA’s operational risks, is based on legitimate interests. If you are added to the risk list, your booking/rental request will be rejected. You may have the right to challenge this decision by contacting [●].

Connected vehicles / geolocation tracking

Geolocation tracking to monitor vehicle location and protect against theft.

Cookies and tracking technologies

Europcar International, the holder of the domain europcar.lt, and its service provider MarkMonitor, Inc., process your personal data through cookies and browsing tracking features. This processing is governed by the Europcar International Cookie Policy, which we strongly recommend reading. You may change your browser’s cookie settings at any time.

Who are the recipients of the personal data we collect?

Your personal data may be disclosed to the following recipients:
  • Authorised employees of EUROPCAR LITHUANIA, entities belonging to the same group, and/or Europcar brand licensees;
  • Agents and sales intermediaries appointed by EUROPCAR LITHUANIA, including travel agencies;
  • IT service providers assisting EUROPCAR LITHUANIA with technical support necessary for the provision of services/products (e.g., Jumpisoft, MarkMonitor, Microsoft, AB Telia Lietuva);
  • Competent authorities and companies providing parking or fine management services;
  • Insurance companies, legal firms, auditors, accountants, debt collection agencies for operational purposes;
  • Other disclosures required by law or requested by competent authorities.

International transfers

To provide services, EUROPCAR LITHUANIA may transfer your personal data outside the EU to third countries as necessary for the purposes defined in this document. Depending on the situation, recipients may be located:
  • In countries recognised by the European Commission as providing adequate data protection; or
  • In countries not recognised as providing adequate protection.
In all cases, EUROPCAR LITHUANIA implements appropriate safeguards in accordance with the GDPR.

How long does EUROPCAR LITHUANIA retain your personal data?

EUROPCAR LITHUANIA retains your personal data no longer than necessary for the specific purposes for which it is processed. In certain cases, EUROPCAR LITHUANIA must comply with legally established retention periods. When personal data is no longer needed, it is destroyed, except for documents/data required to be archived under applicable legislation.
Purpose
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Your registration as a member of EUROPCAR LITHUANIA, the creation of your account, and the assignment of an identification number.
For as long as the commercial relationship lasts.
For as long as the commercial relationship lasts.
For information that may serve as proof of existing rights or the rental agreement, or that must be retained in compliance with legal requirements, the retention periods specified by applicable legislation shall apply.
Payment, payment card information
Advertising and marketing activities
For EUROPCAR LIETUVA customers – 3 years from the end of the commercial relationship with EUROPCAR LIETUVA.
For prospective customers who are not EUROPCAR LIETUVA clients – 3 years from the collection of your personal data or from your last request for information.
Cookie Policy
Please read the Europcar International Cookie Policy.
Improvement of EUROPCAR LIETUVA services
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Payment of fines
For the period necessary to identify the driver (or the potential driver) who committed the offence that may result in a fine, but no longer than 12 months, unless a different retention period is established by law.
Management and updating of the list of customers who pose a certain contractual risk, namely: payment-related incidents that have resulted in legal proceedings; vehicle accidents or repeated damage caused by the EUROPCAR LIETUVA customer; intentionally caused accidents or damage.
3 years from the relevant incident, unless a different retention period is established by law.
The use of EUROPCAR LIETUVA vehicles in violation of the general terms and conditions of vehicle rental.
5 years from this incident.

What rights related to the processing of your personal data can you exercise?

At any time, you may review and/or update your personal profile, including your membership registration, driver information, and preferred car rental settings, through the “My Europcar” link available on the Europcar website at www.europcar.com/lt-lt. You will be able to change your password, security question, update or correct your phone number, address, email address, and driver’s licence information, as well as update your car rental and travel preferences, including insurance, payment method, and frequent traveller membership.
Under the General Data Protection Regulation (GDPR), you may also exercise the following rights:

Right of access

The right to obtain confirmation as to whether EUROPCAR LIETUVA processes your personal data and, if so, to access such personal data and receive additional information about our processing activities (processing purposes, categories of personal data concerned, categories of recipients, whether the data is transferred to third countries and whether adequate safeguards are implemented (if applicable), retention periods, any automated decision-making based on such data, the right to lodge a complaint with the data protection authority, and other data subject rights (rectification, erasure, restriction of processing)).

Right to rectification

The right to request the correction of inaccurate personal data or the completion of incomplete personal data, including by providing an additional statement.

Right to erasure (the “right to be forgotten”)

The right to have your personal data erased under certain circumstances (e.g. the data is no longer necessary for the purposes for which it was collected; you withdraw your consent and no other legal basis for processing exists; you object to processing and there is no overriding legitimate ground for continuing it; it becomes apparent that the personal data has been processed unlawfully).

Right to restriction of processing

The right to obtain restriction of processing under certain circumstances. If the processing of your personal data is restricted, the data may only be processed further with your consent (except for storage purposes), and you will be informed before the restriction is lifted.

Right to object

The right to object at any time to the processing of your personal data and to prevent EC from continuing such processing: • when your data is processed for direct marketing purposes; • when your data is processed based on the legitimate interests of EUROPCAR LIETUVA. In this case, your request will be granted only if you provide a description of your specific situation justifying your objection and if EUROPCAR LIETUVA cannot demonstrate compelling legitimate grounds overriding your interests.

Right to withdraw consent

Where your personal data is processed based on your consent, you have the right to withdraw that consent at any time and prevent EUROPCAR LIETUVA from continuing such processing.

Right to data portability

Where your personal data is processed based on your consent and by automated means, you have the right to receive your personal data in a commonly used and machine-readable electronic format and to transmit this data to another controller.
If you wish to exercise any of these rights, please contact EUROPCAR LIETUVA using the details provided in the section “Where to contact us if you have questions about the processing of your personal data?”.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Under Article 77 of the General Data Protection Regulation, you may lodge a complaint with the supervisory authority if you believe that the processing of your personal data infringes the GDPR. In Lithuania, the supervisory authority is the State Data Protection Inspectorate: ada@ada.lt.

Where to contact us if you have questions about the processing of your personal data?

To exercise your data subject rights (access, rectification, erasure, restriction, etc.), you may use the online form, contact us by email at [·], or send a written request to UAB Mobility Lietuva, A. Juozapavičiaus g. 6. Legal notices may also be submitted to this address.

How does EUROPCAR LIETUVA protect your personal data?

EUROPCAR LIETUVA is committed to protecting the information it collects through this website.
EUROPCAR LIETUVA applies appropriate physical, technical, and organisational security measures to prevent unauthorised or unlawful processing, accidental loss, destruction, or damage of your personal data.
EUROPCAR LIETUVA’s systems are configured using data encryption or encoding technologies and standard firewalls. To ensure secure data transmission when you submit personal data to the EUROPCAR LIETUVA website online, your data is protected using TLS technology.
Any transaction carried out with a credit card through the EUROPCAR LIETUVA websites uses our Secure Server Technology. This technology: • ensures that your browser connects to the correct computer server and that the server is secure; • encrypts data so that it can be read only by the secure server; • checks data that is transmitted to ensure it has not been altered.

What rules apply when you click links on the EUROPCAR LIETUVA website that redirect you to partner or other third-party websites?

This website contains various links to the websites of Europcar partners or other third parties (e.g., travel services). EUROPCAR LIETUVA would like to draw your attention to the fact that this Privacy Policy does not apply to the processing of your personal data conducted by our partners or other third parties when you visit their websites, and EUROPCAR LIETUVA is not responsible for such processing. We recommend reviewing the privacy policies of Europcar partners and other third parties to better understand how they process your personal data.

Changes to this Privacy Policy

This Privacy Policy was published on [·]. If EUROPCAR LIETUVA makes any changes to this Privacy Policy, notice of such changes will be posted on this website, and we therefore recommend reviewing the current version before providing any personal data.
If a change materially affects the processing of your data carried out on the basis of your consent, EUROPCAR LIETUVA will contact you to obtain new consent..
the accuracy of the personal data, (ii) it is demonstrated that the processing is unlawful and you oppose to the erasure of the personal data but you would like to request the restriction of its use instead, (iii) [EC] no longer needs the personal data for the purposes of the processing but these are required by you for the establishment, exercise or defence of legal claims.