Terms & Conditions

 

Privilege Loyalty Program specific terms

The present terms are applicable as February 17th , 2014 in addition to Europcar General Terms and conditions. Privilege members who have enrolled before February 17th 2014 will benefit from the new advantages as of February 17th 2014 and will have their Tier Level validity period extended to the new validity period of two years. The new benefits will apply for their activity as of February 17th 2014.

Definitions

Administrator: is defined as the service which manages the Program in each country. The contact details of such Administrator can be found by logging in "My Europcar" in the "Loyalty information" section and by selecting the relevant country

Driver: is defined as the customer who has subscribed to the Program.

Europcar ID:  is defined as the personal identification number assigned to a Driver at time of check out after the first rental in a Europcar location or each time he/she creates a Europcar account on the Website. In order to obtain a Europcar ID, the driver needs to accept the General Terms and Conditions as well as the Privacy Policy and fill in the following information:
- Title
- First Name
- Last Name
- e-mail address
- Full postal address
- Phone number
- Birth date and location
- Driver’s licence details
- Identity card or passport details depending on the country

This Europcar ID entitles the Privilege member to benefit from all Program benefits and must be used in order to log in My Europcar as well as for each rental online, over the phone or at the counter.

Worldwide Europcar stations can be viewed here:  http://www.europcar.com/car-rental.html and may be amended from time to time.

The Privilege program is not available in Cuba, in the United-States and in Canada.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.

Event: is defined as the automated Tier level upgrade, downgrade or renewal into a Club, Executive, Elite or Elite VIP Tier level.

Parties: shall designate Europcar and the Driver

Payment ID: is defined as the Privilege member valid method of payment which details will mandatorily appear in the Privilege Enrollment form and which will be charged with all costs associated to the Privilege member’s rentals. A valid method of payment can either be a valid Privilege Charge card or a valid bank card as defined in the General Terms and Conditions.

Privilege card: is defined as a Privilege ID card or a Privilege Charge card allowing the Privilege member to add up Privilege credits and benefit from the advantages relevant to his/her Privilege status. A Privilege member gets a new Privilege card each time his/her Privilege status changes.

Privilege Charge card: is defined as the Privilege membership card provided by Europcar to the employees of a company benefitting from a Europcar business account and who has been duly and namely authorized by his/her company to use it as a valid Payment ID. A Privilege Charge card will be linked to a business account but dedicated to a nominated Privilege member. The Privilege Charge card will be sent to the relevant Privilege member after his/her first Qualifying rental or Qualifying day.

The Privilege Charge card will be sent to the relevant Privilege member and/or to his/her company’s headquarter as per rules defined at time of contractual conditions set-up for the company’s cards dispatch address. The card is issued and mailed only after the driver’s company has faxed/mailed back the duly filled-in form properly stamped out and signed off, to the Europcar country headquarter (Europcar address indicated on the form).

Privilege Credits: are defined as the unit values, counted in credits and defining the Privilege Member’s Status. The Privilege Credits are generated both by the number of Qualifying Rentals and the number of Qualifying Days credited to a Privilege Member over a Qualifying Period. One credit is either equivalent to one Qualifying Rental or to one Qualifying Day. Privilege Credits do not constitute a Payment ID and cannot be converted into money.

The Privilege Credits can be viewed online in the My Europcar section of the Europcar website after one week following the invoicing of a Qualifying Rental when the rental took place in Australia, Austria, Belgium, France, Germany, Italy, New-Zealand, Portugal, Spain, Switzerland, and the United-Kingdom and 6 weeks after invoicing if the rental took place in other countries of the Europcar network.

Should the Qualifying Rental not actually being paid, the relevant Privilege Credits will not be granted until the transaction is fully completed. Europcar may grant Privilege Credits to Privilege Members for promotional purposes.

Privilege Members: shall designate a customer that has enrolled into the Program. Privilege Members will earn Privilege Credits for their short term rentals only. Rentals of 22 days and above will be granted a flat amount of Qualifying Days fixed at 21 days.

Privilege Rewards shall designate any Reward that a Driver may earn by accruing Privilege Credits. They depend on the Tiers level of the Driver.

Privilege Credits for Rewards:  are defined as the unit values, counted in credits to benefit from the Privilege Rewards. The Privilege Credits for Rewards are generated by the number of Qualifying Rentals. Qualifying Rentals for Rewards are rentals made on public rates. Rental on promotional rates or corporate/negotiated rates are not counted towards the rewards benefits. 

Privilege enrollment form: is defined as the Privilege Loyalty Program enrollment form accessible via My Europcar or the Loyalty Program section on the Website. In order to fill in such enrollment form, the driver shall create a Europcar ID and fill in his/her Payment ID details, his/her preferred insurance and his/her frequent traveller program, if applicable. The driver will also have to choose the type of Privilege card he wishes to ask for.  Before submitting his/her application, the driver shall accept the Privilege Loyalty Programs Specific Terms.

Public Rates:

Public rates include :

  • any non-discounted rate obtained via a booking made directly on a Europcar website, call centre
  • any rates obtained via a  booking made on a partner microsite
  • temporary promotions published via banners on Europcar sites

Public rate do not include:

  • rates obtained via any indirect website or indirect booking source
  • corporate negotiated flat rates
  • promotional rates

ReadyService:  the ReadyService is the express Vehicle pick up service whereby the rental agreement is prepared in advance with all information from the customer’s profile and booking thereby saving time at the counter.

Master Rental Agreement: this option within the ReadyService entitles the Privilege Member to bypass the counter without having to sign the rental agreement unless the local law of the country of rental expressly forbids such practice (e.g. South Africa and Portugal) : to benefit from this service the Privilege Member needs to fill-in all payment details in his/her Privilege profile and accept that his/her Payment ID be charged with all amounts related to the rental.

Program: is defined as the Europcar Privilege Loyalty Program.

Privilege Status or Tier level: is defined as the level a Privilege Member has reached in proportion of his/her Privilege Credits. There are four Privilege Statuses / Tiers level each allowing the Privilege Member to benefit from special advantages:

- Privilege Club (entry level), up to 9 status rentals or up to 39 rental days within 24 months from enrolment date
- Privilege Executive (frequent renter level), 10-24 status rentals or 40-84 rental days within 24 months from enrolment date
- Privilege Elite (very frequent renter level), 25-40 rentals or 85-129 rental days within 24 months from enrolment date
- Privilege Elite VIP (Top frequent renter level), 40+ rentals or 130+ rental days within 24 months from enrolment date 
The Privilege Status taken into account is the status reached by the Privilege Member at time of Vehicle pick-up.

Qualifying Day: is defined as each day of a Qualifying Rental. For instance, a one day Qualifying Rental is both a Qualifying Day and a Qualifying Rental. Qualifying days showing 0 as a value are rentals made on a rate excluded from the Privilege Credits.

Qualifying Rates for Status: are defined as the rates enabling Privilege Members to move up to next tier level: all rentals and days count for status whatever the rate with the exception of the following rate families for which no Privilege credits are granted :

Rate code Rate name Rate code Rate name
AAGB A.A. MEMBERSHIP PROGRAMME FR**  ANY FREE RENTAL PRODUCT
ADAA ADAC DAILY RATES NPOO NON POOL VEHICLES
ADAB ADAC WEEKEND RATES RE** ANY CAR REPLACEMENT PRODUCT
ADAC ADAC HOLIDAY RATES FSI1 CAR REPLACEMENT OTHER 1
BIKE MOTORCYCLE RENTALS FSI2 CAR REPLACEMENT OTHER 2
CHFD CHAUFFEUR DRIVE FRWL OTHER CAR REPLACEMENT
EUSI US SPECIAL INTERMEDIARIES SHOW NO SHOW RENTALS
FDEZ EASYJET TO** ANY TOUR OPERATOR PRODUCT
FDFR RYANAIR USFS US FORCE SHORT TERM RATE
FDJE JERSEY EUROPEAN USST N. AMERICAN MEDIUM TERM RATE

 

Any rental linked to the above listed rates will not be taken into account for Privilege Credits.
However, the Privilege Member will benefit from all other advantages linked to the Program.

Qualifying Rates for Privilege Rewards:  are defined as per Public rates definition, ie, rates obtained when booking directly with Europcar: online via a Europcar website or on the phone via a Europcar call centre.
Rentals made with these rates are counted to obtain  Privilege Rewards.

Qualifying Rates for Privilege Status:   are all Qualifying Rentals whether made on public or negotiated/contractual rate which entitle the Privilege Member to move up to next Tier level and earn a free weekend reward on Tier level upgrade. Overlapping rentals are not considered as qualifying rentals.No free weekend reward will be granted for Privilege Status renewal or downgrade.

Tier level validity period: is defined as the validity period of the Tier level during which the Privilege Member may earn Privilege Credits. This validity period is a 24 months period starting on the date of the enrolment, the renewal or downgrade Event and ending on the same day 2 years later.

For Privilege Members who joined the program before February 17th 2014, the Tier level validity shall end in 2016 the same month than the month of initial enrolment. After that period has elapsed the standard 24 months period will be applied. In case of a Tier level upgrade after these 24 months, the Privilege Member will benefit from an additional 24 months period to continue earning Privilege Credits. At the end of that period the Privilege counter will be reset to zero.

In case of a tier level renewal or downgrade, the Privilege Credits are reset to zero at the end of the Tier level validity period.

Vehicle: is defined as any car, van or truck rented by a Driver from Europcar.

Website: is defined as https://www.europcar.com

 

Presentation of the Europcar Privilege Loyalty Program

The Program is a free of charge program, offered by Europcar in order to reward its drivers for their loyalty in proportion of their Vehicle rental frequency.  Drivers who enroll into the Program will benefit automatically from the ReadyService, when available, if they have filled in their payment and preferred insurance details in their profile or will be able to select it for each booking via the eReady option when applicable.  Privilege Members earn Privilege Credits in order to reach one of the Privilege Statuses and their related advantages. All information about the Program may be found in the Loyalty Program section of the Website.

Membership conditions and enrollment process

In order to enrol into the Program and get a Privilege ID card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country) - have a valid driving licence - have a Europcar ID - choose the “Privilege ID card” option -  fill in the Privilege enrollment form or confirm agreement to enroll at time of first rental in a Europcar location -  accept the Privilege Loyalty Program Specific Terms either when enrolling online or when receiving the email confirming enrolment in a Europcar location

The customer will then receive a confirmation email from Europcar sent at the email address provided.

In order to enrol into the Program and get a Privilege Charge card, a driver shall:
- be at least 21 years old (older in some countries, please check the specific rental terms per country) - have a valid driving licence - have a Europcar ID - be employee of a partner company entitled to be granted a Europcar central billing account -  fill in the Privilege “company centralised account enrollment form online and print it for Europcar’s formal approval, - accept the Privilege Loyalty Program Specific Terms - get his/her company to stamp the Privilege enrollment form and to fill in the contract number linked to the relevant Business account, if any - scan and email or fax the Privilege enrollment form duly completed & stamped to the relevant Europcar’s Administrator

Only Privilege ID cards can be issued in a Europcar location.

The Privilege enrollment form is available in the Loyalty Programs section of the following websites:
https://www.europcar.com/
https://www.europcar.com.au/
https://www.europcar.co.nz/
https://www.europcar.co.uk/
https://www.europcar.de/
https://www.europcar.es/
https://www.europcar.fr/
https://www.europcar.it/
https://www.europcar.pt/
https://www.europcar.ch/
https://www.europcar.at/
https://www.europcar.be/

Customers subscribing to the Program cannot be enrolled into another Europcar card loyalty program in any country whatsoever.

The Program cannot be used in conjunction with any other Europcar subscription program such as Funway, Autoliberté or EuropcarClub. Any subscription to another program will terminate the subscription to this Program.

However, the Program can be used together with Europcar Partner Frequent traveller programs, i.e. Privilege members can earn Privilege credits and Frequent Traveller miles/points for a same rental.

Privilege Cards

When joining the Program for the first time, the Driver qualifies for the entry Tier level which is the Privilege Club.

Each Privilege Member will be provided with a single, individual and not transferable Privilege card displaying:

- His or her Tier level
- The expiry date for his or her current card when a Privilege Company Charge card is issued - the Company name if the driver is a Corporate / Partner client - the relevant Corporate contract code on the back of the card - the Privilege Charge card mention if applicable together with the related business account on the back of the card - the signature of the Privilege Member on the back of the card.

The Privilege card is sent by post to the Privilege Member within three weeks after enrolment for ID cards and within 3 weeks after duly approved Privilege Charge card form has been returned to the relevant Europcar’s Administrator.

In order to benefit from all advantages of the Program, advance booking is mandatory: the Privilege Member must indicate his or her Europcar ID when making a reservation either by logging in before booking or during the online booking process or by quoting his/her Europcar ID when booking over the phone. In some locations, it might be required to present the Privilege card at vehicle pick-up date and time

If the Privilege card is lost, damaged or stolen, the Privilege Member must inform the Administrator of his/her country of residence by phone or email: the relevant contact details are available online in the Loyalty Information section of My Europcar once logged-in or in the About us section.

In order to get his/her Privilege card replaced, the Privilege Member will need to quote his/her Europcar ID. Europcar will replace the Privilege card at no cost. In the meantime, the Privilege Member can use his/her Europcar ID to be identified and benefit from the Privilege benefits.

5. Ready Service

5.1 The "Ready Service"

Each Privilege Member will benefit from a faster rental process: the "ReadyService" if he/she has filled in their payment and preferred insurance details in his/her profile or if he/she is entitled to a Privilege Charge card.

In these cases, the ReadyService gives access to a Master Rental Agreement whereby all information is pre-printed on the rental agreement on arrival in the Europcar agency, via dedicated lines or counters in the major airports.

Otherwise, Privilege Members will be able to select the ReadyService for each booking via the eReady online option when applicable.

The ReadyService is available in the following participating stations.

5.1.1 Rental Process

All rentals processed through the ReadyService are governed by Europcar General terms and Conditions including without limitation Europcar General rental terms and Europcar Specific rental Terms per country

To be able to benefit from the ReadyService, the Privilege Member shall make his/her reservation up to 2 (two) hours prior to the vehicle pick-up time and date.

Options that are not available online such as optional insurances will not allow the Privilege Member to benefit from the ReadyService as he/she will need to directly buy them at the counter.

In some Europcar Privilege locations in Germany, the Privilege Member will be able to benefit from the Ready Key Terminal, via a self-service key box system (see list below). This enables the Privilege Member to retrieve his/her car keys and rental agreement directly from an automated kiosk via his/her Privilege card thus bypassing the counter and going directly to the car park.

Germany

When booking on line, the Privilege member will receive an online booking confirmation for each rental.

5.1.2 Payment Terms

By signing up the Privilege enrollment form online with the permanent ReadyService via full payment details entry or via Privilege Charge card enrollment, the Privilege member accepts for his/her Payment ID to be charged with all amounts related to the rental without having to sign the rental agreement at the counter unless the local law of the country of rental expressly forbids such practice (e.g. South Africa and Portugal).

If the Privilege Member enrolls without the Ready service option, i.e. without entering the means of payment and preferred insurance details, the Privilege Member will be offered the eReady option when applicable or will need to enter the means of payment details each time he/she books a Vehicle.

If the Privilege Member chooses the “prepayment” option, the payment of the rental price will be charged on the Payment ID entered at time of booking and additional charges, if any, will be charged upon return of the Vehicle..  When the Privilege Member selects the “pay at pick up” price, the Payment ID entered will be automatically charged with all sums related to the rental at time of Vehicle return without the Privilege Member having to show such Payment ID at the counter.  If several Payment ID are entered on the Profile or Privilege enrollment form, the preferred Payment ID will be the first preferred valid bank card or the Privilege Charge card if applicable.

5.2 Privilege benefits

5.2.1. All Tier levels

These provisions apply to all Tier levels:

- As of 17th February 2014, the leisure discount is being replaced with new benefits.

- Business customers continue to benefit from their company contractual rates which cannot be used in conjunction with Privilege leisure rates. Europcar contractual rates are counted towards the next Tier level upgrade but not counted for Rewards.

- Guaranteed reservation: for all Privilege Tier levels, the reserved vehicle is kept up to station closing time or up to 12:00 (noon) the day following the due pick up time and date for 24/7 stations

- 24/7 access to Member’s Privilege account: when logged in on the My Europcar section online.
- Hotel preferential rates: 10% Discount on best unrestricted rates in Accor hotels

5.2.2. Privilege Club

Qualification for the Privilege Club Tier level:

All new members are qualified for this level as of enrolment time. A Privilege Club member will be automatically upgraded to the next Tier, Privilege Executive, when reaching 10 Qualifying Rentals or 40 Qualifying Days of rental during Tier level validity period.

Privilege Club Members benefit from:

- A free weekend rental after third public rental: the free rental offer is received after completion of 3rd public rental, once per year and is applicable for 3 days maximum with the Saturday night included

The free weekend rental is applicable once per year.

Privilege Club Members who have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014, however their Privilege Credits for the Tier level will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Club Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after vehicle return for the third rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The following stations in Belarus are excluded from this free weekend benefit : : Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

When booking his/her free weekend, the Privilege Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

A coupon voucher of 10 € after the second public rental:

The coupon voucher is received after completion of 2nd public rental once per membership.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Club Member will receive his/her coupon voucher as follows:

- an email will be sent 2 working days after vehicle return for the second rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount

5.2.3. Privilege Executive

Qualification for the Privilege Executive Tier level:

To join or remain in the Tier level Privilege Executive, a Privilege Member should reach 10 Qualifying Rentals or 40 Qualifying Days of rental during Tier level validity period..

Privilege Executive Members benefits are as follows:

- Free week-end when moving up to Executive Tier level

Privilege Executive Members will benefit from a free weekend rental when moving up to the Executive Tier level.,All rentals, made on public or negotiated/contractual rates, are counted towards this reward.

The free rental is applicable for 3 days maximum with the Saturday night included

To benefit from the free week-end, the Privilege member profile must contain a valid e-mail address.

The Privilege Executive Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Tier level upgrade,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The free weekend rental is applicable only when upgraded to Executive. Therefore it is not applicable when the Privilege Member is renewed in the same Tier level or downgraded from the Elite Tier level to the Executive Tier level.

- Free weekend after third public rental

Privilege Executive Members may also benefit from a free weekend rental after 3rd public rental once they are upgraded to the Executive tier level.

The free rental offer is received after completion of 3rd public rental once per year and is for 3 days maximum with the Saturday night included. Rentals on promotional rates or corporate rates are not counted towards this Reward.

The free weekend rental is applicable once per year.

Privilege Executive Members who have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014. However their Privilege Credits for the Tier level status will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The following stations in Belarus are excluded from this free weekend benefit : : Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

In booking his/her free weekend, the Privilege Executive Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

- A coupon voucher of 20 € after the fifth public rental: the coupon voucher is received after completion of fifth public rental once per membership. Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her coupon voucher as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount

- Single Car Upgrade upon availability: a one car category upgrade will be proposed whenever possible.

This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and for vans and trucks.

5.2.4. Privilege Elite

Qualification for the Privilege Elite Tier level:

To join or remain in the Privilege Elite Tier level, a Privilege Member should reach 25 Qualifying Rentals or 85 Qualifying Days of rental during Tier level validity period.

Privilege Elite Members benefits are as follows:

- Free weekend when upgrading to Elite tier level

Privilege Elite Members will benefit from a free weekend rental when moving up to the Elite Tier level. All rentals, made on public or negotiated/contractual rates, are counted towards this Reward.

The free rental is applicable for 3 days maximum with the Saturday night included.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Elite Member will receive his/her free weekend Reward as follows:

- an email will be sent 2 working days after Tier level upgrade,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The free weekend rental is applicable only when upgraded to Elite. Therefore it is not applicable when Privilege Member is renewed in the same Tier level or downgraded from the Elite VIP level to Elite level.

- Free weekend after third public rental

Privilege Elite Members will benefit from a free weekend rental after 3rd public rental after moving to the Elite Tier level. The free rental offer is received after completion of 3rd public rental once per year and is applicable for 3 days maximum with the Saturday night included.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

The free weekend rental is applicable once per year.

Privilege Elite Members who  have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014. However their Privilege Credits for the Tier level status will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

When booking his/her free weekend, the Privilege Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

The following stations in Belarus are excluded from this free weekend benefit: Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

- A coupon voucher of 30 € after the fifth public rental: the coupon voucher is received after completion of fifth public rental once per membership.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her coupon as follows:

- an email will be sent 2 working days after vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount

- Double car Upgrade upon availability: car category upgrade for two categories above will be proposed whenever possible. This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and for vans and trucks.

- Free Additional driver: Privilege Elite Members can benefit from one additional driver at no extra charge for each public rental.

 

5.2.5. Privilege Elite VIP

Qualification for the Privilege Elite VIP Tier level:

To join or remain in the top Tier level Privilege Elite VIP, a Member should reach 40 rentals or 130 rental days during his/her Tier level validity period.

Privilege Elite VIP Members benefits are as follows:

- Free weekend when moving up to Elite VIP Tier level

Privilege Elite Members will benefit from a free weekend rental when moving up to the Elite VIP Tier level: The free rental is for 3 days maximum with the Saturday night included.

All rentals, made on public or negotiated/contractual rates, are counted towards this Reward.

To benefit from the free week-end, the Privilege Member profile must contain a valid e-mail address.

The Privilege Elite VIP Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Tier level upgrade,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

The free weekend rental is applicable only when upgraded to Elite VIP. Therefore it is not applicable when the Privilege Member is renewed in the Elite VIP Tier level.

- Free week-end after third public rental

Privilege Elite VIP Members will benefit from a free weekend rental after 3rd public rental after moving to the Elite VIP Tier level. The free rental offer is received after completion of 3rd public rental once per year and is applicable for 3 days maximum with the Saturday night included

Rentals on promotional rates or corporate rates are not counted towards this Reward.

The free weekend rental is applicable once per year.

Privilege Elite Members that have joined before the introduction of the new benefits will have their rental activity taken into account for the Rewards as of February 17th, 2014, however their Privilege Credits for the status will be maintained as per counter status before new program.

To benefit from the free weekend, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her free weekend reward as follows:

- an email will be sent 2 working days after Vehicle return for the fifth rental,  to the email address provided at enrollment time,

- the email will carry a dedicated URL address to access the Privilege free weekend booking website enabling the Privilege Member to book and issue his/her free weekend e-voucher

When booking his/her free weekend, the Privilege Member must read and accept the specific terms and conditions applicable to the Privilege free weekend benefit. In particular, Privilege free weekends cannot be modified, cancelled or refunded.

The following stations in Belarus are excluded from this free weekend benefit: Brest railway station (station code BQTX01); Grodno railway station (GNAX01); Gomel railway station (GMEX01); Mogilev railway station (MVQX01); Vitebsk railway station (VTBX01).

A coupon voucher of 30 € after the fourth public rental: the coupon voucher is received after completion of fourth public rental once per membership.

Rentals on promotional rates or corporate rates are not counted towards this Reward.

To benefit from the coupon voucher, the Privilege Member profile must contain a valid e-mail address.

The Privilege Member will receive his/her coupon as follows:

- an email will be sent 2 working days after Vehicle return for the fourth rental,  to the email address provided at enrollment time,

- the email will carry a coupon code to benefit from the discount

- Double Upgrade upon availability: car category upgrade for two categories above will be proposed whenever possible. This upgrade is not eligible for Privilege free rewards, for rentals longer than 14 days and for vans & trucks.

- Free Additional driver: Privilege Elite VIP Members can benefit from one additional driver at no extra charge for each public rental.

- Free membership to Priority Pass:  Privilege Elite VIP Members renting on public rates can benefit from free annual membership for the Priority Pass service giving access to more than 700 airport lounges worldwide, plus the first lounge access for free.

Eligible Privilege Elite VIP Members will receive an e-mail with all details to activate the Priority Pass benefit.

To benefit from Priority Pass, the Privilege Member profile must contain a valid e-mail address.

6. Privilege credits

A Privilege Member switches from one Tier level to another in proportion of his/her Privilege Credits.

After his/her enrollment to the Program, the Privilege Member automatically becomes a Privilege Club Member and starts earning Privilege Credits to reach the Privilege Executive status.

To be entitled to earn Privilege Credits, the Privilege member must be the main driver of the rental and the invoice corresponding to the rental must be in  the name of the Privilege Member.

Privilege Members qualify for the Privilege Executive status when they reach either 10 (ten) Qualifying Rentals or 40 (forty) Qualifying Days over a tier level validity period.

Privilege Members qualify for the Privilege Elite status when they reach either 25 (twenty-five) Qualifying rentals or 85 (eighty five) Qualifying Days over a tier level validity period.

Privilege Members qualify for the Privilege Elite VIP status when they reach either 40 (forty) Qualifying Rentals or 130 (hundred and thirty) Qualifying Days over a tier level validity period.

 

6.1. Privilege Status / Tier level upgrade

Each Privilege Member can have his/her Tier level upgraded as soon as he/she reaches the necessary number of Privilege Credits. This number can be reached either by reaching the necessary number of Qualifying Days or the necessary number of Qualifying Rentals over a tier level validity period. The Privilege Member will benefit from this new Tier level as soon as he/she reaches the necessary amount of Privilege Credits and for the end of the current tier level validity period as well as for the following one.

A Privilege Member may be upgraded to the next Tier level during his/her Tier Level validity period

6.2. Privilege Status / Tier level downgrade

A Privilege Member will be downgraded if the Privilege Member does not earn any Privilege Credit over a Tier level validity period or does not reach either the necessary amount of Qualifying Rentals or the necessary amount of Qualifying Days to satisfy the conditions of his/her current Privilege Status.

The Privilege Member will however be upgraded as soon as he/she reaches the necessary amount of Privilege Credits to benefit from a higher Tier level.

The Privilege Member can only be downgraded to the next lower Tier level over a Tier level validity period and will at minimum benefit from the Privilege Club advantages.

In case of upgrade or downgrade, a new Privilege card will be sent to the Privilege Member within the next 3 weeks following the Tier level change.

Without prejudice of the provisions of article 8 below, the Privilege Member's current status is renewed if, at the end of the Tier level validity period, the Privilege Member still satisfies the conditions for his/her current Privilege Status

6.3. Privilege Status / Tier level renewal

A Privilege Member will be renewed in the same Tier level if the Privilege member maintains the required number of rentals and rental days to stay in the same Tier level at the end of the Tier level validity period.

In case of a renewal in the same Tier level no card will be resent to the Driver unless he/she holds a company charge card.

7. Privilege Credits for Rewards

A Privilege member can benefit from Rewards for rentals made on public rates. Rental on promotional rates or corporate rates are not counted towards the reward benefits.

After his/her enrollment to the Program, the Privilege Member automatically becomes a Privilege Club member and starts earning Privilege rewards Credits for rentals made on public rentals.


Privilege Club members qualify for:

  • a 10 € coupon voucher after 2 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year

Privilege Executive members qualify for:

  • a 20 € coupon voucher after 5 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year
  • a free weekend when being upgraded to the Executive tier level

Privilege Elite members qualify for:

  • a 30 € coupon voucher after 5 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year
  • a free weekend when being upgradde to the Elite tier level

Privilege Elite VIP members qualify for:

  • a 30 € coupon voucher after 4 rentals on public rates, applicable once per membership
  • a free week-end rental after 3 rentals on public rates each year
  • a free weekend when being upgraded to the Elite VIP tier level

8. Liability

8.1. Privilege member liability
By enrolling into the Program, the Privilege Member acknowledges that he has read and understood the present Specific terms. The Privilege Member warrants that the information provided on the Privilege enrollment form is true, complete and accurate. The Privilege Member undertakes to notify Europcar via the My Europcar section of any change in his/her personal data provided in the Privilege enrollment form including without limitation any change in his/her billing address, driving license details, change of Payment ID. The Privilege Member shall notify Europcar in writing of any condition that would impair driving ability as well as of any loss or theft of the Privilege card.

The Privilege Member agrees to fully indemnify and hold Europcar harmless from and against any loss, liability or expense arising out of any failure to so notify Europcar or of the non disclosure by a Privilege Member of a change in any of the information previously provided or of any infringement of the Privilege Loyalty Program Specific Terms.

8.2. Europcar Liability
The ReadyService will only be available in the Europcar participating stations and in countries where local laws does not expressly forbid such service. Europcar will make its most reasonable commercial efforts in order to provide the Privilege Member with the ReadyService. However, Europcar shall not be liable for any loss, damage or expense resulting from the failure to provide the Privilege Member with the ReadyService. If, for any reason whatsoever, the availability of the ReadyService cannot be offered to the Privilege Member at pick-up time and date, the rental transaction will be processed according to Europcar standard rental procedure.

9. Termination

9.1. Termination by the Privilege Member
At any time, the Privilege Member may cancel his/her enrollment by sending a one month prior notice via registered postal mail to the Administrator of his/her country of residence, the address of which can be found in the Loyalty information section of My Europcar once logged in or in the Headquarters section of the About us pages. This will imply the complete withdrawal from the Program, thus permanently ending the benefits related to the Program.

9.2. Termination by Administrator
In case of any breach by the Privilege Member of Europcar General Terms and conditions and more specifically the present specific terms, Europcar is entitled to terminate the Privilege Member’s enrollment to the Program without prior notice.

Europcar may terminate the enrollment into the Privilege Member loyalty program for any reason whatsoever by sending to the Privilege Member a one month prior notice via email or postal mail.

The Privilege card remains the sole property of Europcar and must be returned to Europcar on demand.

10. Claims and Notifications

10.1. Privilege Credit claim

If the Privilege Member notices that Privilege Credits have not been properly credited to his or her account after a minimum waiting period of six (6) weeks following the invoicing of a Qualifying Rental, he/she may request that the balance be adjusted within a period of six (6) months following a Vehicle rental made at the relevant Privilege location (based on the ‘check-in date’).

To do so, Privilege Members must complete all mandatory fields of the Privilege online query form in the Query section of My Europcar, i.e. reservation or rental agreement number, pick-up date and station, return station.

To be entitled to earn Privilege Credits, the Privilege member must be the main driver of the rental and the invoice corresponding to the rental must be in the name of the Privilege Member.

10.2. Miscellaneous

The Privilege Member may submit any other query regarding the Program via the online contact us section, with the following object “Europcar Privilege Loyalty program”.

11. Collected Data

By enrolling into the Program, Privilege Members accept that their personal data collected in the Privilege enrollment form will be saved on a computerized database and used in order to speed up the rental process. For instance, Privilege Members won’t need to fill in this information for each rental. The Privilege Member personal data will be stored under a Europcar ID in a fully secured environment. Therefore, by logging into his/her My Europcar or by quoting the Europcar ID over the phone or at counter, Europcar will have access to the Privilege Member data. Such information will also be pre-filled on the online booking form so that the Privilege Member only has to select the relevant rental time and place as well as the Vehicle category. The Privilege Member will be able to access and change his/her personal data at any time by logging in his My Europcar section.

Europcar may disclose the Privilege Member personal data to one of its agencies in a country where the data protection is not adequate for the sole purpose of proceeding with the rental requested by the Privilege Member in such country.

12. Modification of the Privilege Loyalty Program Specific Terms

Europcar may amend the Privilege Loyalty Program Specific Terms from time to time. The Privilege member shall therefore refer to the latest version of the Privilege loyalty program Specific Terms available online. These amendments shall be deemed to have been approved by the Privilege Member unless he/she gives Europcar written notice of the contrary within one month following the relevant amendment.

Europcar may end the Privilege Loyalty Program at its sole discretion by providing at least a ninety (90) days written notice to the Privilege Member. In any case, each Privilege Member will benefit from the advantages of his/her Privilege card until its expiry date.

13. Force majeure

Either Party shall be excused from any delay or failure in performance of its obligations caused by any occurrence or contingency beyond its reasonable control, including but not limited to earthquake, labour disputes, riots, governmental requirements, decisions and/or regulations, failure of computer equipments, failures or delays of sources from which data is obtained and transportation difficulties.

In case of occurrence of a force majeure event, the Party prevented from executing its obligations shall not be liable for such default and shall make its best efforts to make the force majeure event cease.

 

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