What should I do if my rental vehicle is stolen or involved in a theft or break-In?

We’re sorry to hear that you’re facing this situation. If your rental vehicle has been stolen or involved in an attempted theft or break-in, please follow these steps to ensure the right actions are taken quickly and safely. We’re here to support you:

1. Report the Theft to the Police

• Contact the local police immediately and file a report.
• You’ll need to provide Europcar with either a police report or proof that the incident was reported.

2. Notify Europcar

• Call us as soon as possible using the roadside assistance number available on the Europcar website for your destination country.
• Inform the rental station within 24 hours of discovering the theft.
• You must return the keys to us within 48 hours of reporting the theft.

3. Protection and Responsibility

• If you purchased Theft Waiver cover, and you’ve followed the steps above, your liability will be limited to the Excess amount, plus any applicable fees as listed in the Tariff Guide.
• Please note that you won’t be covered if:
• The vehicle was left unlocked.
• The keys were left inside the vehicle.
• The vehicle was not returned within 48 hours of reporting the theft.
• Personal belongings left in the vehicle are not covered under this protection.

We want to make sure you’re supported during this stressful time, so if you need further assistance, don’t hesitate to reach out to us. We're here to help!