Terms & Conditions

Specific Terms per country

Please consult the specific rental requirements of the country where you will rent the vehicle using the corresponding listbox. Rental conditions per country are subject to change without prior notice. Please check at pick-up time.

Please select a country

Select a countryAlbaniaAndorraAngolaArgentinaArmeniaArubaAustraliaAustriaAzoresBahrainBalearic IslandsBangladeshBelarusBelgiumBeninBosnia & HerzegovinaBotswanaBulgariaBurkina FasoCameroonCanadaCanary IslandsChile CongoCongo (Democratic Republic)CorsicaCosta RicaCroatiaCuracaoCyprusCzech RepublicDenmarkDjiboutiDominican RepublicDubaiEgyptEquatorial GuineaEstoniaFiji IslandsFinlandFranceGabonGeorgiaGermanyGhanaGreeceGuadeloupeGuineaHaitiHungaryIcelandIndonesiaIranIraqIrelandIsraelItalyIvory CoastJamaicaJapanJordanKazakhstanKenyaKosovoKuwaitLaosLatviaLebanonLesothoLibyaLithuaniaLuxembourgMacedoniaMadagascarMadeiraMalaysiaMaltaMartiniqueMauritaniaMauritiusMayotteMexicoMoldovaMontenegroMoroccoMozambiqueNamibiaNetherlandsNew CaledoniaNew ZealandNigerNigeriaNorwayOman (Sultanat Of)PakistanPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarReunion IslandRomaniaRussiaRwandaSardinia IslandSenegalSerbiaSicily IslandSlovak RepublicSloveniaSouth AfricaSouth SudanSpainSri LankaSt BarthelemySt Maarten (N.A.)St Martin (F.W.I)SudanSurinameSwazilandSwedenSwitzerlandSyria (Arab Rep Of)TanzaniaThailandTogoTrinidad and TobagoTunisiaTurkeyUganda UkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayVanuatuVenezuelaYemenZambiaZimbabwe

Age :

The minimum rental age is 22. A young driver surcharge of GBP32.50 per day will apply to all drivers under the age of 25.  The age policy may vary at certain locations.  Some vehicles and / or products will not be available to drivers under the age of 26 in certain locations.  Please contact the rental branch directly if you are under the age of 26 for more details on their local renting policy. Click here for rental branch contact information. Minimum age for Prestige vehicles is 25 or 30 dependent on the vehicle.

Driving licence :

A full and valid driving licence must have been held for a minimum of 12 months. The new style UK driving licence must be accompanied by its counterpart. The paper counterpart is never acceptable on its own, both parts need to be presented at the rental station when collecting the car or van as stated in Europcar standard terms and conditions.

Additional Driver :

With the prior consent of Europcar, the car or van may be driven by other persons. All drivers must meet the standard Europcar Qualifications, shown above. An additional driver(s) charge may be levied.

Tax :

All prices include VAT unless otherwise stated.

Standard Deposits :

All rentals are subject to a standard £250 deposit at the time of rental in addition to the appropriate rental charges. These funds will be Authorised* only on all payment types except switch & solo where the card will be charged and refunded after the rental period. Cheques will be cashed.

*Authorised means that the amount is 'marked' against the card but not actually charged to it. The Authorisation therefore reduces the cardholder's available credit as against their approved limit. The amount does not appear on the customer's monthly statement.

Payment Methods :

Credit & Debit Cards Accepted:

American Express, Diners Club, Eurocard, MasterCard, Visa, Visa Debit. We do not accept the following cards as methods of payment Switch and Solo. Maestro is not accepted.

For all prepaid bookings customers must present the payment card at the time of checkout.In all other cases payment will be charged to the payment card along with the deposit at the end of Rental. On 28 day rentals, the deposit and first 28 day charge is Authorised* at check out. At the end of 28 days, a charge is made for those days and a further Authorisation taken for the next period (upto a maximum of 28 days).

In all other cases payment will be charged to the payment card along with the deposit at the end of Rental.

Refunds :

Cash and cheque deposits will be refunded depending on the condition of the car or van when you return it to us. Cash deposits will be refunded immediately if there are sufficient funds on site. If not a cheque will be sent to the renter at the address shown on the rental agreement. A cheque refund of the deposit, if appropriate, will be sent by Europcar within 10 working days by second class mail to the address shown on the rental agreement.

Note: Refunds may take up to 10 working days to credit in to your bank account/ credit card account.

Insurance and Waivers :

Collision Damage Waiver

Is it included in the rental rate? Yes

What is it? Reduces the renter's liability from the total cost of the damage (up to the value of the vehicle and including off the road and recovery costs) to the excess amount.

What are the benefits? Can drive with peace of mind that you will not need to pay for the full cost of the vehicle in the event of damage

Are there any exclusions? Damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence

 

Theft Waiver

Is it included in the rental rate? Yes

What is it? Reduces the renter's liability from the total cost of the theft, attempted theft or damage as a result of theft or attempted theft (up to the value of the vehicle and including off the road and recovery costs) to the excess amount.

What are the benefits? Can drive with peace of mind that you will not need to pay for the full cost of the vehicle in the event of theft or attempted theft

Are there any exclusions? Not covered if all locks and security devices are not deployed when vehicle is unattended or if the renter is unable to return the key or damage caused by driver/ renter negligence

 

Risk Reduction Cover &/or Peace of Mind Cover - available in the UK only (not included in the rental rate)

Can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter's excess to £250 (£500 for Prestige vehicles).

Exclusions apply - damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence. 

Risk Reduction Cover Plus &/or Super Peace of Mind Cover - available in the UK only (not included in the rental rate)

Can be purchased to top up the cover offered by Collision Damage Waiver and Theft Waiver. Reduces the renter's excess to zero. Only available at 30 stations in the UK. 

Exclusions apply - damage caused to the vehicle hitting a bridge, car park barrier or other overhead object or damage caused by driver/ renter negligence Drivers must be aged 26 years or over.

Value Cover 

Is it included in the rental rate? No

What is it? Can be purchased as top up to the cover already provided by Collision Damage Waiver ad Theft Waiver. Reduces the renter's liability for the cost of damage to the windscreens, tyres and other glass down to zero. Is not required if Risk Reduction/Peace of Mind Cover or Risk Reduction Plus / Peace of Mind Plus  has already been purchased

What are the benefits? Can drive with the reassurance that you will not need to pay for the cost of any damage to the windscreens, tyres and other glass.

Are there any exclusions? Damage caused to any part of the vehicle other than the windscreen, tyres and other glass or damage caused by driver/ renter negligence

 

Personal Accident & Baggage Cover

Is it included in the rental rate? No

What is it? Provides cover against personal injury, death, medical expenses and baggage.

What are the benefits? Can claim if unable to work due to death or permanent disability and for loss of baggage

Are there any exclusions? Please refer to customer information guide which can be requested at time of pick up.

 

If you are an in inbound customer into the UK and you choose to use the cover provided by your credit card, you are responsible for compensating Europcar for any damage and or loss of the vehicle and accessories and reclaiming this from your credit card company.

Any inbound Customers declining our Collision Damage Waiver or Theft Waiver will be required to complete a declaration to that effect.

Delivery / Collection :

freeDeliver

• Payment for the full cost of the hire must be made at time of reservation

 

• Available at all UK hire stations excluding airports and London Euston Rental Station.

 

• Free delivery & collection is available for cars and Prestige vehicles for hires of 2 days or more within a 15 mile radius of the Rental Station.

 

• Free Delivery is only available to a home address. Collection is available from a home, work or hotel address. If the vehicle is collected from a different address, by a different hire location, a one-way charge may be incurred and price will be dependent on distance from the original hire location.

 

• Free Deliver and collection is only available during normal Rental Station opening hours which may vary from Rental Station to Rental Station.

 

• Delivery and Collection will be made within a 1 hour time framed agreed at the time of booking.

 

• The vehicle will leave the nearest Rental Station with a full tank of fuel. The customer is responsible for the fuel used for delivery. Unless the customer has taken the Full Tank Option, the customer is responsible for leaving the vehicle with a full tank of fuel on collection.

 

• If the customer's collection point is within 15 miles of the nearest Rental Station, the customer will be not be charged for any fuel used. Outside of this area the customer will be charged all fuel used for the collection of the vehicle in line with our refueling policy

 

• Free Delivery and Collection is subject to car and driver availability and cannot be used in conjunction with any other promotion. The rental is subject to the normal rental agreement

 

• Free Delivery and Collection cannot be added once a reservation has been confirmed.

 

• Europcar reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice.

 

• Before your hire commences we will verify your identity by using the Equifax IDVerifier check. This may result in the need to ask you to provide paper-based proof of identity such as a utility bill or bank statement that is less than 3 months old at the point of delivery of the vehicle or when you arrive to collect the vehicle from the Hire Station. Failure to do so will mean that we would not be able to hire a vehicle to you. Paper based proof will not be acceptable for Prestige vehicles or those paying in cash.
• Please click here to see how Europcar checks your identity using Equifax IDVerifier.  
• Europcar retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions

weDeliver

• Payment for the full cost of the hire must be made at time of reservation
• The cost for delivery and collection of the vehicle is:

o £10.00 (inc VAT) each way up to a maximum distance of 15 miles from the nearest Rental Station;
o £20.00 (inc VAT) each way from 16 miles up to a maximum distance of 30 miles from the nearest Rental Station; and
o £30.00 (inc VAT) each way over 30 miles from the nearest Rental Station.
 

• Available at all UK Rental Stations excluding airports and Euston Station

 

• Delivery and collection is available for cars, vans and Prestige vehicles

 

• Delivery is only available to a home address. Collection is available from a home, work or hotel address. If the vehicle is collected from a different address, by a different hire location, a one-way charge may be incurred and price will be dependent on distance from the original hire location.

 

• Delivery and collection is only available during normal Rental Station opening hours which may vary from Rental Station to Rental Station. .

 

• Delivery and Collection will be made within a 1 hour time framed agreed at the time of booking.

 

• The vehicle will leave the nearest Rental Station with a full tank of fuel. The customer is responsible for the fuel used for delivery. Unless the customer has taken the Full Tank Option, the customer is responsible for leaving the vehicle with a full tank of fuel on collection.

 

• If the customer's collection point is within 15 miles of the nearest Rental Station, the customer will be not be charged for any fuel used. Outside of this area the customer will be charged all fuel used for the collection of the vehicle in line with our refueling policy .

 

• Delivery and Collection is subject to car and driver availability and cannot be used in conjunction with any other promotion. The hire is subject to the normal rental agreement

 

• Delivery and Collection cannot be reserved once a reservation has been confirmed.

 

• Europcar reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice.

 

• Before your hire commences we will verify your identity by using Equifax IDVerifier check. This may result in the need to ask you to provide paper-based proof of identity such as a utility bill or bank statement that is less than 3 months old at the point of delivery of the vehicle or when you arrive to collect the vehicle from the Hire Station. Failure to do so will mean that we would not be able to hire a vehicle to you. Paper based proof will not be acceptable for Prestige vehicles or those paying in cash.

 

• Please click here to see how Europcar checks your identity using Equifax IDVerifier.

 

• Europcar retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions

 

• Europcar retain the right not to deliver a car if the customer fails to comply with any of these Terms and Conditions

One-Way Rentals :

One way rentals are permitted between all rental stations. One way fees vary and apply to all one way rentals. The fees vary and are included in the quote price.  

Travelling abroad :

Overseas Charge  

The Overseas Charge is applicable to all customers travelling to the countries listed in Section 1 and Section 2 and is based on the below charges. The Overseas Charge is payable on collection of the car or van or the VE103B (see below) form which ever is later. The Overseas Charge is applied for the provision of the VE103B document and the Green Card, if appropriate, and RAC European Motoring Assistance.

1-2 days £45.00

3-5 days £55.00 6-7days £75.00 8-13 days £105.00 14-20 days £120.00 21-27 days £130.00 28-34 days £140.00 35-41 days £150.00 42+ days £160.00

It is strongly reccomended that customers purchase Europdrive if they are taking the hire car overseas. Prices vary depending on length of hire overseas.

SECTION 1 - Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Holland, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Portugal, San Marino, Spain, Sweden and Switzerland.

All cars and vans may travel to the countries in Section 1 provided the driver is carrying a valid VE103B form.   A Green Card is not necessary.

A VE103B form is the ONLY valid document giving owners permission to take the vehicle outside of mainland UK and acts as a duplicate of the Vehicle Registration Document. No letters or other documents should be used.

The VE103B form is provided by the rental station at time of pick up or later by arrangement.  

SECTION 2- All countries which are NOT listed in Section 1

Cars and vans are allowed to travel to countries in Section 2 at the discretion of our insurance company. All rentals travelling to these countries should contact our Insurance Department at Leicester 011162492702 for authorisation and the issue of a Green Card.

Please Note: At least 5 working days notice must be given if you are travelling to a country in Section 2, and there will be an additional charge levied at the discretion of Europcar's Insurers. Please note that without the correct documentation, you could be turned back from the border or may be subject to and liable for a considerable charge.

RAC European Motoring Assistance

Customers taking a car or van abroad (including trips to Southern Ireland) must have cover to ensure that both they and the car or van can be recovered in the event of the car or van becoming un-drivable as the result of an accident or through mechanical failure.  THERE IS A SINGLE LEVEL OF COVER IRRESPECTIVE OF DESTINATION OR LENGTH OF RENTAL.

Thumb Printing :

Europcar is working with UK's law enforcement bodies to help reduce identity theft, vehicle theft and money laundering by asking renters at certain locations and all consumer deliveries to provide a thumbprint on the Rental Agreement on the delivery of the car or van. When the car or van is returned, renters' thumbprints will be destroyed as part of our routine process.

Fuel Option:

All vehicles are supplied with a full tank of fuel at start of rental.  Renters can choose from 3 re-fuelling options which will be advised at the start of the rental and are briefly described below.  Fuel prices are checked and updated weekly according to the national average forecourt price. Fuel used when delivering and/or collecting a rental car or van to and/or from you is the renter's responsibility.

Full to Full - If the car or van is returned with a full tank, no refuelling service charge will apply.  

Full Tank Option - With this option, fuel is pre-paid at the start of the rental (at 10p per litre less than the national average**) and re-fuelling is not necessary on return.  No refunds are given for unused fuel at the end of the rental, but a £10 unused fuel voucher will be given if there is more than ¼ tank left on return redeemable against your next rental.

For customers renting for 4 days or more, this option is recommended.

** Prices are checked and updated daily according the national average as published by thehttp://www.petrolprices.com/

Re-fuelling - If the car or van is not returned with a full tank of fuel or the Full Tank Option is not purchased, Europcar will provide a re-fuelling service the car for you at our standard re-fuelling service charge (which includes the cost of the fuel) of 65p per litre (net of VAT) above the national average.

Lost Property :

Any property placed in the car or van is at your own risk and Europcar takes no responsibility for it. You must check you have not left any personal property in the car or van before you return it back to Europcar Any unclaimed property will be disposed of 3 months after the end of the rental period.

Information Regarding Experian's Authenticate Check

Before your hire commences we will verify your identity by carrying out a check using Experian's Authentication check.  If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a utility bill or bank statement etc that is less than 3 months old when you pick up the vehicle from the Rental Station.  Paper based proof will not be accepted for prestige vehicles. 

Please click here to see how Europcar checks your identity using Experian.

Congestion Charges

There are some cities in the UK, for example London and Durham, that charge congestion fees for driving in and through them. You are liable for the payment of such fees."

Wi-Fi

This Agreement sets forth the conditions on which Europcar will provide you the services offered through the tepwireless.com website ("the Website"). This Rental Agreement is a contract between you and Europcar ("Company").

 

Nature of services

Company provides a wireless modem rental service (the "Mobile Wi-Fi"), along with user guides and accessories (collectively the "Equipment") to travelers who plan to visit the United Kingdom. We do not offer Equipment for sale.

 

Eligibility to rent equipment

 

While the Equipment may be used by travelers of any age, we can only rent to adults who are at least 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Rental Agreement, and to abide by and comply with the terms set forth herein.

 

Use of equipment

 

You agree to exercise reasonable care in the use of all Equipment, and to handle all Equipment in accordance with the user guide. You further agree that you will not do any of the following: (a) make repairs or modifications, or alter in any way, the Equipment; (b) remove or alter any certification markers affixed to the Equipment; (c) share the Equipment with any third party, or allow any such third party to use the Equipment, with the sole exception of a family member, companion, or friend accompanying you on your trip; (d) dispose of the Equipment; (e) grant any interest in the Equipment to any third party; or (f) use the Equipment for any illegal purpose.

 

Returns

 

You must return the Equipment before your departure from the UK to the Europcar rental station which rented you the Equipment in the first place.

 

Fees and charges

 

(a) Rental Charges. Rental fees for the use of our Equipment are assessed commencing as of the Rental Start Date and ending as of the postmarked date on which the Equipment is returned. (b) Service Charges. Usage charges must be pre-paid according to the current data rate schedule agreed. Please note that we are unable to offer the same rates in Europe that we are able to offer in the United Kingdom. (c) Charges for Damage to the Equipment. You are solely responsible for all loss or damage to the Equipment during the Rental Period. We will bill any charges for damage at our discretion or in the alternative bill them directly to your credit card. Charges for the loss of the Equipment will be billed to a credit card as set forth in this Agreement. (d)Late Fees. Failure to return the Equipment (including all accessories and user guides) promptly will result in the incurrence of additional late charges. In the event that we fail to receive the Equipment, or any portion of the Equipment, seven (7) days after the rental end date, you will be incur a daily penalty fee until the date the Equipment is received..If for any reason you are unable to return the Equipment to us, including but not limited to the Equipment being lost or stolen during the Rental Period, then you should contact us immediately, so that you do not incur additional late charges. The replacement price will be GBP 100 including VAT .The Company will not accept replacement devices as a substitute for any of these fees. In the event of a lost pocket Wi-Fi, any remaining balance on the account cannot be refunded, as it is linked with the SIM card. Please note that we reserve the right to institute collection procedures against you in the event that you fail to return our Equipment to us as required by this Rental Agreement or fail to pay any service or damage charges or late fees that you incur. If it becomes necessary for us to institute collection procedures against you, you agree to pay our costs of collection, including without limitation reasonable attorneys' fees. Any late fees that we collect will not waive any other right or remedy that may otherwise be available to you under this Agreement.

 

Ownership of equipment

 

By using this service, you agree and acknowledge you are renting Equipment for travel purposes only, and that you will acquire no rights in the Equipment. You agree that Fonmigo Ltd will retain all ownership of the Equipment, including but not limited to user guides and accessories.

 

Customer warranty

 

If you are renting this Equipment on behalf of an entity rather than for your own personal use, then you represent and warrant that you are fully authorized to enter into this Agreement on behalf of such entity, and to bind such entity to the terms and conditions set forth in this Rental Agreement. You further represent and warrant that you are not committing any fraud or misrepresentation in entering this Rental Agreement.

 

Company warranty

 

Company warrants that the Equipment will be delivered in good working order and condition, and that it will continue to operate properly during the term of the Rental Period.

 

Remedies

 

In the event of any failure to meet the Company Warranty, our sole liability and your sole and exclusive remedy will be to repair or replace the Equipment at our expense. If we replace the Equipment, you will receive the same or reasonably similar Equipment to use for the remainder of the Rental Period. It is your obligation to notify us immediately in the event that you experience any problem with your Equipment.

 

Disclaimer of warranties

 

Except for the warranty set forth above, company makes no representations, warranties, conditions, or guaranties, whether express, implied, statutory, or otherwise, oral or written, regarding the equipment or this rental agreement. we make no endorsements regarding any third party listed in our user guide, and cannot warrant or make any representation about the quality of their services. we cannot warrant our equipment will operate uninterrupted or error-free, that it will operate properly on all wireless networks, that it will meet all of your needs, or that any third party services that you access through the user guide will be uninterrupted, error-free, or meet your needs. we cannot be responsible for the legality, adequacy, accuracy, quality, or operation of any third party services. company expressly disclaims all other warranties with respect to the equipment, our rental services, and any third party services accessed through our user guide, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement of third party rights. you assume sole and exclusive responsibility for the use of the equipment and for any reliance on any third party services. while we will make every effort to erase all personal information left on returned equipment, we cannot be responsible for ensuring the protection of personal information left on returned equipment. you assume the sole risk and responsibility for erasing personal information prior to returning equipment rented pursuant to this rental agreement.

Verifying Your Identity:

Before your hire commences we will verify your identity by using our Equifax eIDVerifier check. This may result in the need to ask you to provide paper-based proof of identity such as a utility bill or bank statement that is less than 3 months old at the point of delivery of the vehicle or when you arrive to collect the vehicle from the Hire Station. Failure to do so will mean that we would not be able to hire a vehicle to you. Paper based proof will not be acceptable for Prestige vehicles or those paying in cash.

Please click here to see how Europcar checks your identity using Equifax eIDVerifier.

If you are a resident of a country other than the UK, you will be required to present a valid identity card or valid passport when collecting your vehicle.