A valid SOUTH AFRICAN VOYAGER card in the name of the first named driver must be shown at the car rental pick-up station for award miles to be attributed. This offer is valid throughout the Europcar network. All rates are eligible except Tour Operator rates, broker rates, Europcar staff and partner staff rates, mid and long term rentals (any longer than 25 days), Truck rental, complimentary or Award rentals, certain negotiated rates. Car replacement and Chauffeur Service are not eligible for miles credit.
Miles will not be credited on rentals checked-out out with our current partner in the US and in Canada. (Of course reservations inbound from the US are eligible in rest of the network).
The same main driver can not earn miles for more than 1 rental at any time. Only one rental can be recorded.
HOW TO COLLECT YOUR MILES
To make sure your miles are credited, please mention your SOUTH AFRICAN VOYAGER number at time of reservation and present your VOYAGER card at time of rental.
If your miles have not been credited to your account within 5 weeks, you may contact us at:
Europcar International
Partner Claims & Miles/points integration IRDC
3, Avenue du Centre
78881 St Quentin en Yvelines
FRANCE
Any correspondence should be forwarded together with a copy of your Europcar rental agreement or invoice as well as your South African Voyager membership number.